IT Systems Specialist II

KBI Biopharma•Durham, NC

1d•$63,000 - $86,900

About The Position

At KBI Biopharma, we are advancing science and accelerating breakthroughs. As a global leader in biopharmaceutical development and manufacturing, we empower life science companies to bring new medicines and vaccines to the world faster. Explore your potential at KBI, where innovation meets impact.

Requirements

High School diploma or equivalent, Bachelor’s degree preferred, with a minimum of 3 years experience in IT Help Desk related work.
3-5 years of Advanced Hardware Knowledge: Deeper understanding of troubleshooting and repairing a wide range of hardware issues.
Ability to configure and maintain operating systems (Windows, macOS) and user applications.
Skills in troubleshooting more complex network issues, understanding wireless networks, VPNs, and network security basics.
Proficiency in managing and securing mobile devices, including familiarity with MDM solutions.
Skills in managing user accounts, permissions, and roles in Active Directory.
Ability to deploy software updates and patches using tools such as SCCM, Intune, or other software deployment systems.
Proficiency in using remote support tools to assist users.
Skills in coordinating with vendors for hardware repairs, software issues, and support services.
Basic knowledge of software development principles and ability to contribute to the creation of new applications and tools.

Responsibilities

Handle more complex technical issues that are escalated from IT Technician and IT Systems Specialist 1, providing in-depth troubleshooting and resolution.
Configure and maintain user systems, including operating system settings and application configurations.
Identify and resolve network connectivity issues, including wireless and VPN connections.
Setup, configure, and troubleshoot mobile devices and ensure they comply with security policies.
Perform more advanced user account management tasks, including setting permissions and configuring user roles.
Manage the deployment of software updates and patches to end-user systems.
Create detailed support documentation and conduct training sessions for end users on new technologies and best practices.
Track and manage incidents and service requests, ensuring timely resolution and escalation when necessary.
Diagnose and resolve more complex hardware issues, coordinating repairs or replacements as needed.
Collaborate with vendors to resolve hardware and software issues, and manage vendor support services for end-user technology.
Engage in the analysis of user needs and the design of new system functionalities to improve and optimize IT systems.
Participate in the development and implementation of new software applications and tools to enhance system capabilities.