IT Systems & QA Analyst II (Remote)

Nicklaus Children's Hospital•Miami, FL

1d•Remote

About The Position

Serves as the primary liaison between business stakeholders and technical teams, gathering requirements, analyzing business processes, and recommending technology solutions that support organizational goals. The role also performs quality assurance activities, including developing and executing test plans, validating system functionality, and ensuring solutions meet business and technical requirements. It provides technical support by assisting users with troubleshooting, resolving system issues, training users, and supporting successful adoption and ongoing use of technology solutions.

Requirements

Bachelor's degree in Information Technology or at least 5 years of relevant professional experience.
4–7 years of experience in an analyst role in a healthcare facility or similar setting.
2–4 years of experience documenting requirements, building specifications, and managing IT projects.
2–4 years of experience interacting with stakeholders, providing user support, and understanding complex systems.
2–4 years of experience testing web and mobile applications and performing standard QA functions.
Strong analytical and research skills and great attention to detail.
Clear, professional, and succinct communication skills.
Ability to evaluate information and data, make decisions, anticipate obstacles, and develop plans to resolve them.
Ability to track and trend productivity results and use data to predict future scenarios.
Experience translating business requirements into technical requirements.
Experience creating and executing test cases, test scripts, and test plans, and implementing solutions.
Expertise in finding issues, bugs, and missed requirements in custom-developed software.
Experience providing technical support, troubleshooting and resolving system issues, and facilitating project adoption.
Strong verbal and written communication, time management, and critical thinking skills.
Ability to work as a team player in a manner consistent with I-CREATE Way Values and practices.

Nice To Haves

Master’s degree.
Professional Business Analyst (PMI-PBA) certification or equivalent.
Experience with Scrum, Agile, SQL, JavaScript, SSMS, Postman, Azure DevOps, or scripting.
Experience with automated testing, such as Playwright, Selenium, or similar technology.

Responsibilities

Plan, analyze, coordinate, and serve as liaison for activities, projects, and programs related to new business opportunities.
Research new technology developments, analyze business requirements, and develop migration and implementation plans.
Develop technical solutions to customer problems and translate outcomes into functional and business solutions.
Escalate issues requiring deeper system changes and assist with resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis.
Create and execute end-to-end project test plans, managing associated activities to ensure objectives are met and solutions work as expected.
Perform statistical and analytical research on large data sets for decision-making and planning.
Define detailed functional and technical specifications for complex, high-dollar programs and projects.
Provide continuous iterative feedback to the development team throughout project cycles.
Help determine which business requirements can and should be automated and how they integrate with other business and technical processes.
Troubleshoot and resolve well-defined application incidents and service requests using documented procedures.
Provide first-level end-user support to troubleshoot and resolve well-defined application incidents and service requests.
Perform post-implementation reviews to assess project effectiveness.