[US] IT Systems Implementation Engineer

Benchmark Gensuite • Cincinnati, OH

5d • Remote

About The Position

Benchmark Gensuite is seeking a hands-on IT Systems Implementations Engineer to serve as the technical delivery owner for Subscriber-facing integration and AI implementation projects. This is a customer-facing, high-impact role for a professional who combines strong engineering instincts with the communication skills to work confidently alongside enterprise IT teams. You will lead end-to-end delivery of systems integration projects—from technical discovery through go-live—working directly with Subscriber IT organizations to define requirements, design solutions, and drive implementation. A key emerging focus of this role is the deployment of Agentic AI solutions within Subscriber environments, enabling intelligent workflow automation on top of our SaaS platform. This role carries a clear growth path toward a Forward Deployed Engineer position for the right candidate.

Requirements

• 3–5 years of experience in a systems implementation, solutions engineering, IT integration, or technical consulting role.
• Solid working knowledge of systems integration concepts, RESTful APIs, webhooks, and data workflow design.
• Hands-on experience with one or more of the following: SSO/SAML/SCIM protocols, HRIS platform integrations (e.g., Workday, ADP, SAP SuccessFactors), ETL pipelines, or enterprise data migration projects.
• Experience deploying or configuring AI-driven automation within enterprise SaaS platforms.
• Demonstrated ability to lead technical conversations and communicate complex concepts clearly to both technical and non-technical audiences.
• Proven ability to manage multiple concurrent customer-facing implementation projects with competing timelines.
• Strong documentation skills—comfortable producing requirements specs, data maps, API specs, and integration design artifacts.
• Proficiency with project tracking and collaboration tools such as Jira, Confluence, Asana, or equivalent.

Nice To Haves

• Exposure to Agentic AI platforms, LLM-based workflow automation, or AI agent frameworks (e.g., LangChain, AutoGen, CrewAI, or vendor-native AI agents in enterprise SaaS).
• Familiarity with AI orchestration concepts such as tool use, retrieval-augmented generation (RAG), prompt chaining, and multi-agent coordination.
• Familiarity with iPaaS platforms such as MuleSoft, Workato, Dell Boomi, or similar.
• Working knowledge of API testing tools such as Postman or Swagger.
• Basic scripting or query skills (SQL, Python, or similar) for data validation and troubleshooting.
• Exposure to EHS, compliance, or workforce management software platforms.
• PMP, CAPM, or equivalent project management certification.

Responsibilities

• Serve as the primary technical implementation contact for Subscriber IT teams across integration, analytics, and AI deployment engagements.
• Lead technical discovery sessions to elicit, document, and validate integration and automation requirements.
• Build trusted working relationships with Subscriber stakeholders ranging from IT managers and system administrators to enterprise architects.
• Translate complex, ambiguous customer requirements into clear and actionable engineering specifications.
• Own end-to-end delivery of systems integration projects including HR data synchronization, Single Sign-On (SSO/SAML/SCIM) implementations, application-specific data migrations, and API-driven record updates.
• Design and document data mapping specifications, API integration flows, and system architecture diagrams.
• Configure, test, and validate integrations in collaboration with Subscriber IT teams and internal Engineering.
• Troubleshoot integration failures, data discrepancies, and connectivity issues across implementation phases.
• Manage project scope, timelines, risks, and stakeholder communications across concurrent Subscriber engagements.
• Partner with internal Engineering and Product teams to implement Agentic AI capabilities within subscriber instances.
• Engage Subscriber IT teams to assess workflow automation opportunities and define requirements for AI agent implementations.
• Support configuration, testing, and rollout of AI-driven automation solutions including intelligent data processing, decision support agents, and workflow orchestration.
• Stay current on emerging Agentic AI platforms, frameworks, and SaaS integration patterns relevant to the enterprise EHS and compliance domain.
• Serve as a knowledgeable resource to Subscribers navigating their AI adoption journey, helping them understand capabilities, limitations, and best practices.
• Maintain comprehensive project documentation including requirements specs, integration design documents, test plans, and go-live runbooks.
• Contribute to internal knowledge bases, reusable integration templates, and implementation playbooks.
• Provide structured feedback to Product and Engineering teams based on Subscriber implementation experiences.

Benefits

• annual bonus programs
• regular team-building events
• off-cycle reviews
• engaging team activities including happy hours and exciting virtual events
• Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed