IT Implementation Engineer I

Secur-Serv•Omaha, NE

8d•Hybrid

About The Position

The IT Implementation Engineer I is an entry-to-mid-level technical role supporting clients across various industries, including financial services, healthcare, SMB, and more. This position focuses on executing defined project implementation tasks and completing technical deliverables through an agreed upon scope of work as part of a larger project team. This role will collaborate closely with other engineers, client account specialists, and project management teams to provide on-time, high-quality project delivery while continuing to build technical and project execution skills in preparation for advancement to higher-level engineering roles.

Requirements

Minimum of 2 years’ hands-on experience supporting technical implementations, projects, or customer environments
Minimum of of 2 years’ experience in the following categories: Local and wide area networking including networking equipment, Windows Server and Desktop operating systems, Computer hardware, including desktop and laptop computers and servers
Ability to periodically work evenings and/or weekends

Nice To Haves

Server Technologies
Workstations and End-User Computing
Networking Fundamentals (TCP/IP, DNS, DHCP, VLANs, basic firewall concepts, switching and wireless networking
Cloud and Hosted Solutions (Office 365, Azure, Google Workspace, AWS, etc.)
Storage Solutions SAN, NAS, etc.
Virtualization experience (VMware, Hyper-V)
Backup & Disaster Recovery (preferred product experience – Axcient, Datto, VEEAM, etc.)
Troubleshooting & Problem Resolution
Security Fundamentals
Documentation, Listening, and Communication
Bachelor’s degree in Information Technology or a related field

Responsibilities

The execution of projects tasks through the understanding of quoted solutions designed to achieve the client’s desired outcomes, and identifying and resolving problems as they arise
Acts as a resource for other IT staff as needed, while ensuring customer needs and project efforts are fulfilled
Staging and testing equipment for installs
Providing remote support for remote installations
Providing phone support for Field Service Technicians performing on-site installations
Participating in calls and meetings regarding technical project deliverables and due-dates
Communicating ongoing project status related to assigned tasks with project management
Occasional travel to customer locations and performing systems installation within the Greater Omaha area
Meet all attendance requirements