IT Systems Engineering Intern (19 hours per week)
About The Position
Bosch is seeking an IT Systems Engineering Intern to support the IT department at its semiconductor plant in Roseville, California. The intern will collaborate with the Director of IT and team members to design and maintain IT workflows, improve process documentation, implement AI-driven solutions, and support ITIL process improvements. The role includes developing workflows with SAP Signavio, maintaining information in Docupedias, creating agentic AI solutions using Microsoft Copilot or n8n, and supporting IT process documentation, measurement, and reporting. The position is onsite in Roseville and can accommodate flexible work hours and days per week, up to 19 hours per week. The assignment may last until May or June. Applicants must be authorized to work in the United States indefinitely; future sponsorship for work authorization is unavailable. The listed U.S. base pay range is $24.00–$27.00 per hour, with pay determined by factors including experience, job knowledge, role complexity, and location.
Requirements
- Currently pursuing a bachelor's degree in IT, Computer Science, or a related field.
- ITIL knowledge and a process-oriented approach.
- Minimum GPA of 3.0.
- Strong research and analytical skills.
- Relationship-building and interpersonal skills, with the ability to condense and synthesize information.
- Good written and verbal communication skills.
- Ability to work independently and collaboratively.
- Indefinite U.S. work authorization; future sponsorship for work authorization is unavailable.
Nice To Haves
- Interest in semiconductor manufacturing.
Responsibilities
- Design, develop, and maintain workflows using SAP Signavio.
- Design, update, and maintain information and documentation within Docupedias.
- Design and implement agentic AI solutions using Microsoft Copilot or n8n to enhance IT support processes and operational efficiency.
- Assist in documenting and mapping existing IT processes against ITIL frameworks, including Incident Management, Problem Management, Change Management, and Request Fulfillment.
- Contribute to developing and refining process documentation, work instructions, and standard operating procedures.
- Identify opportunities to automate and improve efficiency within existing ITIL processes.
- Support rollout of new or updated ITIL processes.
- Assist in identifying, defining, and establishing relevant ITIL-related KPIs and metrics.
- Collect, analyze, and interpret data from IT systems, including ITSM and monitoring tools, to track process performance.
- Develop and maintain dashboards and reports to visualize key metrics and trends.
- Contribute to regular performance reports for IT leadership.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
