IT Systems Engineering Intern (19 hours per week)

Bosch Group•Roseville, CA

9d•Onsite

About The Position

Bosch is seeking a motivated IT Systems Engineering Intern to support the IT department at its semiconductor plant in Roseville, California. The intern will collaborate with the Director of IT and team members to design and maintain IT workflows, improve process documentation, implement AI-driven solutions, and support ITIL process improvements. The position is onsite and offers flexibility in work hours and days per week, for up to 19 hours per week. The assignment may last until May or June.

Requirements

Currently pursuing a bachelor's degree in IT, Computer Science, or a related field.
Minimum GPA of 3.0.
ITIL knowledge and a process-oriented approach.
Strong research and analytical skills.
Relationship-building and interpersonal skills, including the ability to condense and synthesize information.
Good written and verbal communication skills.
Ability to work independently and collaboratively.
Must be authorized to work in the United States; future work authorization sponsorship is unavailable.

Nice To Haves

Interest in semiconductor manufacturing.

Responsibilities

Design, develop, and maintain workflows using SAP Signavio.
Design, update, and maintain information and documentation within Docupedias.
Design and implement agentic AI solutions using Microsoft Copilot or n8n to enhance IT support processes and operational efficiency.
Assist in documenting and mapping existing IT processes against ITIL frameworks, including Incident Management, Problem Management, Change Management, and Request Fulfillment.
Contribute to developing and refining process documentation, work instructions, and standard operating procedures.
Identify opportunities to automate and improve efficiency in existing ITIL processes.
Support the rollout of new or updated ITIL processes.
Assist in identifying, defining, and establishing ITIL-related key performance indicators and metrics.
Collect, analyze, and interpret data from IT systems, such as ITSM and monitoring tools, to track process performance.
Develop and maintain dashboards and reports that visualize key metrics and trends.
Contribute to regular performance reports for IT leadership.