IT Systems Engineer

Bierman Autism Centers•Indianapolis, IN

12h•Hybrid

About The Position

The IT Systems Engineer is responsible for the day-to-day implementation, administration, and support of Bierman’s core infrastructure and systems — network, identity and access management (IAM), endpoint/MDM, and the hybrid cloud estate — working within the architecture and standards set by IT leadership to keep the environment secure, reliable, and well-documented as Bierman adds centers. This is a hands-on individual-contributor role within Information Technology, reporting to the IT Manager, focused on execution and operational engineering depth.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience, required.
2–4 years of experience in systems administration, infrastructure, or network support preferred.
Working hands-on experience with enterprise networking (Cisco Meraki), identity and access management platforms, Google Workspace, and endpoint/MDM solutions.
Familiarity with backup and recovery operations, patch and vulnerability management, and disaster recovery support.
Proficiency building automation through scripting and workflow or platform-native tools.
Excellent communication and interpersonal skills.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize and manage multiple tasks.
Ability to act with integrity, professionalism, and confidentiality.
Knowledge of MacOS and be comfortable operating in a primarily Mac OS environment.

Responsibilities

Implement, maintain, and support network and infrastructure across all sites — including Cisco Meraki wireless, switching, and firewall — following the architecture and standards established by IT leadership.
Administer identity and access management across the organization’s identity provider and Google Workspace, including multi-factor authentication enforcement, legacy account cleanup, and routine access reviews.
Perform mobile device management (MDM) administration and endpoint provisioning, including zero-touch deployment, in line with established standards.
Maintain patch and vulnerability posture, perform backup and recovery operations, and support incident response and disaster recovery planning and testing.
Build and maintain scripts and automated workflows to streamline repetitive operational tasks, and surface automation candidates to IT leadership.
Execute the standard build for new-center provisioning and maintain accurate systems and operational documentation.
Serve as a hands-on technical resource and escalation point for the IT team on infrastructure and endpoint issues, and collaborate with teammates to resolve them.
Perform other duties as assigned.