IT Systems Engineer

ImageTrend•Eagan, MN

17h•Remote

About The Position

Under the direction of the Lead IT Systems Engineer, the IT Systems Engineer is responsible for designing, deploying, operating, and continuously improving secure, scalable, and highly available AWS infrastructure across SaaS services, with a strong emphasis on automation, governance, monitoring, and production support. This role partners closely with infrastructure, security, application, and DevOps teams to deliver resilient cloud platforms, support migration and modernization initiatives, and ensure environments are engineered according to enterprise standards for performance, cost optimization, and compliance. Additionally, this role supports ImageTrend’s various customer applications to ensure we maintain high levels of reliability and site performance.

Requirements

Degree in Information Technology or similar field, or the equivalent combination of education and relevant work experience
Demonstrated experience with AWS core platform services, including virtual machines, storage, networking, backup, security, and monitoring
Experience with processes for network and operational systems administration, configuration, and maintenance
Advanced experience with the following or similar technologies: Microsoft PowerShell, Azure DevOps, IIS, Linux, Windows, RedHat, MongoDB, MySQL, and AWS
Hands-on knowledge of CI/CD pipelines, source control, and DevOps delivery practices for infrastructure and platform changes.
Solid understanding of AWS networking and security principles, including segmentation, secure remote access, firewalls, private connectivity, identity-based access control, and Zero Trust-aligned design
Strong documentation, communication, and cross-functional collaboration skills, with the ability to translate technical priorities into clear operational plans and stakeholder updates.
Background in hybrid cloud, migration, or modernization programs involving on-premises infrastructure, identity synchronization, or enterprise connectivity.
Familiarity with ITSM processes, change management, and incident/problem management workflows.
Experience applying industry best practices and implementing process improvements or optimization
Excellent problem-solving, critical thinking and analytical skills and the ability to drive results against complex requirements
Strong presentation and communication skills, both written and verbal and the ability to simplify complex concepts for non-technical stakeholders
Ability to maintain discretion when handling proprietary and confidential information
Enthusiasm for learning and expanding knowledge or skills
Strong work ethic, integrity, honesty, collaboration and team orientation
Ability to work after hours and on-call for critical issue support, system updates or other urgent tasks as required
Ability to work in-office on a hybrid basis as required
Ability to travel up to 10% annually

Responsibilities

Build, setup, and deploy new ImageTrend applications and sites, and troubleshoot hosted application performance issues, attend to ticket bucket and respond to client services requests
Design, implement, and maintain AWS cloud services spanning storage, networking, monitoring, and platform services to support enterprise workloads and cloud adoption goals.
Use PowerShell and other automation scripts to facilitate monitoring and troubleshooting at the discretion of the IT Systems team
Monitor hosting environment for issues, including taking corrective action when necessary to ensure stable performance of applications, and assisting in regular maintenance
Monitor platform health, performance, logs, alerts, and service availability using observability tools, and drive troubleshooting, root-cause analysis, and post-incident improvement actions.
Maintain best practices for hosting environments to best support ImageTrend applications
Administer networking components including virtual networks, subnets, network security groups, load balancers, application gateways, firewalls, and VPN gateways, in alignment with Zero Trust and segmentation best practices.
Perform remote site updates for self-hosted clients and assist customers with Site-to-Site VPN tunnel builds and troubleshooting
Configure and maintain DNS, firewalls, load balancers, and other networking components
Support on-premises-to-AWS migration and hybrid cloud initiatives, including infrastructure assessments, migration planning, modernization activities, and operational transition to cloud-native or hybrid support models.
Contribute to continuous improvement by identifying automation opportunities, reducing manual effort, improving platform documentation, and adhering to operational and engineering best practices
Participate in an on-call rotation to respond to after-hours critical and major incidents as required
Travel to support in-office and on-prem needs, and attend industry or company events and other in-person meetings as required
Additional duties and tasks as assigned