IT Systems Engineer
About The Position
The Systems Engineer is responsible for delivering high-quality technical support and infrastructure services across all reactive and proactive service requests within the Infrastructure Managed Services division. This role requires a strong combination of technical expertise, customer service excellence, and operational discipline. Work will be performed both onsite at client locations and remotely from Entech’s Service Desk. The Systems Engineer serves as a key technical resource, working independently and collaboratively to ensure timely resolution of incidents, minimizing client disruption, and maintain system stability and performance.
Requirements
- 3–5 years of experience in a technical support, systems administration, or MSP environment
- Strong troubleshooting experience with: Windows 10/11, Microsoft 365, Windows Server environments, Networking and VPN connectivity, Active Directory, Azure and virtualization technologies
- Experience supporting both onsite and remote users
- High School Diploma or GED required
Nice To Haves
- Bachelor’s degree in IT or related field preferred
Responsibilities
- Troubleshoot and resolve escalated technical issues across servers, networks, endpoints, and cloud environments
- Respond to service requests and proactive monitoring alerts
- Support Windows servers, Microsoft 365, Azure, networking equipment, and security systems
- Perform system maintenance, upgrades, patching, and infrastructure improvements
- Document work performed and maintain accurate ticket notes
- Collaborate with internal teams and third-party vendors as needed
- Deliver a high level of customer service and communication
- Incident Resolution & SLA Performance
- Proactive Monitoring & Risk Mitigation
- Infrastructure Health & Technical Execution
- Client Communication & Experience
- Ticket Discipline & Documentation Integrity
Benefits
- Free Medical Insurance
- Additional Employer Paid Medical Options
- Fully Vested 401(k) Match
- Flexible Time Off (an unlimited amount of paid time off days)
- Free $10,000 Life Insurance Policy
- Six Paid Holidays – PLUS Black Friday!
- Flexible Schedule Options
- Fun Employee Events – Yearly Culture Building Events
- Options available for dental, vision, short term disability, long term disability, and additional life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
