IT Systems Engineer

Merit Technologies•Greenville, SC

1d•$45,000 - $60,000

About The Position

The IT Systems Engineer I is responsible for delivering first-level technical support across a variety of end-user systems, devices, and business applications. This role involves troubleshooting, configuring, and maintaining hardware, software, and cloud-based services to ensure reliable performance within client and enterprise environments. The engineer will support day-to-day IT operations, document all activities in the ticketing system, and maintain high customer satisfaction through timely, accurate, and professional service.

Requirements

1+ years of IT support experience, preferably in a managed services (MSP) or enterprise environment.
Strong understanding of endpoint operating systems, common business applications, cloud services, and hardware troubleshooting.
Familiarity with MSP Ticketing systems, preferably ConnectWise.
Familiarity with user identity management, cloud account administration, and device enrollment or provisioning workflows.
Basic understanding of networking (TCP/IP, DNS, DHCP).
Working knowledge of Windows OS and Microsoft 365 environments.
Excellent communication and customer service skills, strong problem-solving skills and attention to detail, and the ability to work in a fast-paced, multi-client environment.
Proficient in supporting desktop and mobile operating systems in business environments.
Experience with device provisioning, application deployment, and business account or asset management processes.
Ability to troubleshoot end-user hardware, mobile devices, peripherals, and common software issues.
Knowledge of account administration, cloud-based services, and device enrollment or setup workflows.
Understanding of endpoint security controls, device encryption, access protections, and basic security best practices.
Working knowledge of Windows OS and common enterprise applications.
Experience with ticketing systems and RMM support tools.
Familiarity with Microsoft 365 and cloud-based productivity tools.

Nice To Haves

Relevant industry certifications are a plus.
Experience with endpoint management, mobile device management (MDM), or systems administration platforms is preferred.
Familiarity with endpoint management, remote monitoring, or device administration platforms.

Responsibilities

Respond to inbound tickets, phone calls, and chat requests for general technical support issues.
Diagnose and resolve basic hardware, operating system, connectivity, application, and performance issues across supported environments.
Assist with device lifecycle management, including enrollment, configuration, user account setup, application deployment, and verification of standard security settings.
Support endpoint management, licensing, and provisioning processes for user devices and business applications.
Support the deployment of updates, patches, and standard software packages across managed environments.
Maintain and support adherence to established security standards, policies, and endpoint protection requirements.
Record all support interactions, resolutions, and escalation steps in the MSP ticketing system.
Route unresolved or complex issues to Tier 2/Tier 3 engineers or the Escalations team in accordance with standard operating procedures.
Work closely with peers and cross-functional teams to ensure seamless support for client and internal technology environments.
Provide basic user guidance and how-to support for hardware, operating systems, standard business applications, and productivity tools.