IT Systems Engineer (hybrid)

Eversource Energy•Dorchester, MA

1d•Hybrid

About The Position

Eversource is seeking an IT Systems Engineer to design and implement new systems and features, as well as modify and maintain existing systems for adaptation to business and/or technology changes. This role engages directly with IT management, development teams, technical delivery teams, and vendors to ensure the successful delivery of technology-based solutions. The engineer will drive the software change and release management processes, assisting with the overall maturity of the software development and infrastructure lifecycle. The position requires working independently, ensuring that software and hardware deliverables comply with architecture and security standards, while maintaining quality and safety. This is a hybrid role, requiring employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. Applicants requiring immigration sponsorship should not apply.

Requirements

Strong analytical skills
Strong customer focus and teamwork skills
Good oral/written communication skills
Proven track record of producing quality work, following standards, while having a desire to learn and apply new skills
Understanding of applications, theories, and concepts in the field. General knowledge of other related disciplines.
Knowledge of operating system(s) and relevant software and hardware products, backup and recovery, disaster recovery, performance tuning and capacity planning
Awareness of industry trends, policies & tools, standards, and best practices
Working knowledge in one or more areas – Control Systems, Microsoft stack, VMWare (ESX, VMs), IT Security, Databases (MS SQL), Networks, Firewalls, PowerShell, Backup & Recovery.
Minimum of 3 to 5 years of related experience
Requires expert knowledge of work area, typically obtained through education combined with experience.
May have broad knowledge of project management.
Works to influence parties within and outside of the job function at an operational level regarding policies, procedures, and practices.

Nice To Haves

SQL DBA experience a plus
Advanced Degree in a related field

Responsibilities

Configuring, integrating and supporting highly available critical vendor software packages and infrastructure.
Designing, developing, testing, coordinating, implementing, maintaining and administering IT Infrastructure and critical applications.
Analyzing business/technical related needs and proposing suitable solutions.
Creating processes and tools to enhance and streamline support and maintenance procedures.
Maintaining revisions to existing systems and procedures.
Conducting product research and evaluation.
Supporting applications and troubleshooting complex issues, with a focus on Control & Monitoring Systems (SCADA Control Systems, LNG/LPG Plants, SQL DBA experience a plus).
Working effectively, coaching, reviewing, and delegating work to other team members; Mentoring junior engineers.
Influencing others regarding company policies, practices, and procedures.
Working to achieve day-to-day objectives with significant impact on work area.
Contributing to the development of goals of the discipline and planning efforts (budgets, operational plans, etc.).
Providing oversight to moderately sized projects or processes with moderate impact on the achievement of discipline results.
Providing measurable input to new products, processes, or standards in operational plans to implement business strategies.
Taking ownership and accountability of tasks to drive successful delivery.
Making moderate to significant improvements of processes, systems or products to enhance performance of work area.
Communicating with parties within and outside of own discipline.
Managing vendor relationships, resources and priorities.
Implementing proactive monitoring and automation using tools/scripting to automate tasks, enhance and simplify support and proactively address issues to minimize business impacts.
Showing inclusiveness by respecting different opinions, acknowledging input and recognizing unconscious biases.
Enhancing end-to-end testing procedures of changes being deployed.
Leading, mentoring and coaching the team where applicable, and being trusted with team decisions.
Contributing to documentation required to maintain critical systems.