IT Associate Systems Engineer (Hybrid)

Eversource Energy•Westborough, MA

3d•Hybrid

About The Position

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Role and Scope of Position: Under direct supervision, handles the administration and support of less complex operating systems, desktop or file/print/application servers. Provides technical support for requirements in the planning, coordination, programming, and implementation of releases, upgrades or changes to operating system software and hardware, and the range of products and productivity tools that support the testing and production environments relating to the operating system. Ensures stable performance for the operating systems environment through performance monitoring and tuning and performs capacity planning, and performance prediction. Ensures system maintenance as well as high level support of the operating system and all its related software and hardware components. Plans and implements less complex software upgrades, ensuring change management procedures and methodologies are implemented and followed. Essential Functions: Partakes in the design, development, testing, coordination, implementation, maintenance and administration of Windows based IT Infrastructure and applications Assists with analyzing business/technical and related needs and may propose suitable solutions Creates processes and tools to enhance and streamline support and maintenance process Creates revisions to existing programs, systems and procedures Uses appropriate tools to troubleshoot and correct deficiencies Conducts product research and evaluation Designs and implements software; handles hardware configuration Responsible for software installation, configuration, testing, documentation, upgrades and maintenance Provides technical support including trouble shooting and problem resolution

Requirements

Exceptional analytical skills
Demonstrate strong customer focus, team membership skills and Good oral/written communications skills.
Proven track record of producing quality products to predetermined standards and specifications plus a desire to learn and apply new skills are required
Understanding and wide application of technical principle, theories, and concepts in the field.
General knowledge of other related disciplines.
Knowledge of operating system(s) and relevant software and hardware products, backup and recovery, disaster recovery, performance tuning and capacity planning
Bachelor of Science degree from an accredited four-year college or university in Computer Science, Engineering, related discipline, or equivalent work experience and technical training
Minimum of zero (0) to three (3) years of directly related experience

Responsibilities

Partakes in the design, development, testing, coordination, implementation, maintenance and administration of Windows based IT Infrastructure and applications
Assists with analyzing business/technical and related needs and may propose suitable solutions
Creates processes and tools to enhance and streamline support and maintenance process
Creates revisions to existing programs, systems and procedures
Uses appropriate tools to troubleshoot and correct deficiencies
Conducts product research and evaluation
Designs and implements software; handles hardware configuration
Responsible for software installation, configuration, testing, documentation, upgrades and maintenance
Provides technical support including trouble shooting and problem resolution