IT Systems Engineer (hybrid)

Eversource Energy • Westborough, MA

2d • Hybrid

About The Position

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change. Responsible for the administration and support of operating systems, either Enterprise, Mid-Range, desktop or file/print/application servers. Provides technical support for all requirements in the planning, coordination, programming, and implementation of releases, upgrades or changes to operating system software and hardware, and the range of products and productivity tools that support the testing and production environments relating to the operating system. Ensures stable performance for the operating systems environment through performance monitoring and tuning and performs capacity planning, and performance prediction. Ensures system maintenance as well as high level support of the operating system and all its related software and hardware components. Plans and implements major software upgrades, ensuring change management procedures and methodologies are implemented and followed. Essential Functions: Designs, develops, tests, coordinates, implements, maintains and administers Windows based IT Infrastructure and applications Analyzes business/technical and related needs and propose suitable solutions Creates processes and tools to enhance and streamline support and maintenance process Creates revisions to existing programs, systems and procedures Uses appropriate tools to troubleshoot and correct deficiencies Conducts product research and evaluation Designs and implements software; handles hardware configuration Responsible for software installation, configuration, testing, documentation, upgrades and maintenance Provides technical support including trouble shooting and problem resolution

Requirements

• Exceptional analytical skills
• Demonstrate strong customer focus, team membership skills and Good oral/written communications skills.
• Proven track record of producing quality products to predetermined standards and specifications plus a desire to learn and apply new skills are required
• Understanding and wide application of technical principle, theories, and concepts in the field.
• General knowledge of other related disciplines.
• Knowledge of operating system(s) and relevant software and hardware products, backup and recovery, disaster recovery, performance tuning and capacity planning
• Bachelor of Science degree from an accredited four-year college or university in Computer Science, Engineering, related discipline, or equivalent work experience and technical training
• Minimum of three (3) to five (5) years of directly related experience

Responsibilities

• Designs, develops, tests, coordinates, implements, maintains and administers Windows based IT Infrastructure and applications
• Analyzes business/technical and related needs and propose suitable solutions
• Creates processes and tools to enhance and streamline support and maintenance process
• Creates revisions to existing programs, systems and procedures
• Uses appropriate tools to troubleshoot and correct deficiencies
• Conducts product research and evaluation
• Designs and implements software; handles hardware configuration
• Responsible for software installation, configuration, testing, documentation, upgrades and maintenance
• Provides technical support including trouble shooting and problem resolution

Benefits

• Eversource offers a competitive total rewards program.
• Salary is commensurate with your experience.
• This position is eligible for a potential incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees