IT Associate Systems Engineer (Hybrid)

Eversource Energy•Dorchester, MA

1d•Hybrid

About The Position

Under direct supervision, this position handles the administration and support of operating systems, workstations, and interface/application servers. It provides technical support for requirements in the planning, coordination, programming, and implementation of releases, upgrades, or changes to operating system software and hardware, and the range of products and productivity tools that support the testing and production environments relating to the operating system. The role ensures stable performance for the operating systems environment through performance monitoring and tuning, and performs capacity planning and performance prediction. It ensures system maintenance as well as high-level support of the operating system and all its related software and hardware components. The position plans and implements less complex software upgrades, ensuring change management procedures and methodologies are implemented and followed. This is a hybrid role, with the first three months requiring full-time in-office presence. The individual will collaborate on planning, coordinating, programming, and implementing releases, upgrades, and changes to applications, operating systems, and associated hardware. They will also handle a diverse range of products and tools that enhance testing and support of critical production environments, proactively monitoring and fine-tuning performance, resources, and predicting outcomes to keep systems running at optimal performance. To stay in alignment with technological advancements, the individual will work closely with the team to orchestrate seamless software upgrades, strictly adhering to change management procedures, methodologies, and company standards.

Requirements

Strong analytical skills, with a focus on problem-solving and attention to detail.
Demonstrates strong collaboration skills with a customer-centric approach, excelling in teamwork, ownership and accountability.
Good oral/written communications skills.
Proven ability to deliver high-quality solutions according to predetermined standards and specifications, with an eagerness to learn and acquire new skills.
Comprehensive understanding and application of technical principles, theories, and concepts, with a broad knowledge of related disciplines.
Proficiency in operating systems, relevant software and hardware products, backup and recovery, disaster recovery, performance tuning, and capacity planning.
Minimum of zero (0) to three (3) years of directly related experience.
Bachelor of Science degree from an accredited four-year college or university in Computer Science, Information Technology, Engineering, related discipline, or equivalent work experience and technical training.

Nice To Haves

Any experience in Control Systems, LNG/LPG Plants a plus

Responsibilities

Collaborates in the design, development, testing, coordination, implementation, maintenance, and administration of cutting-edge Windows-based IT Infrastructure and applications.
Assists in analyzing business and technical needs, proposing innovative solutions to address them.
Creates streamlined processes and tools to optimize support and maintenance procedures.
Drives enhancements to existing programs, systems, and procedures, ensuring continuous improvement.
Utilizes advanced troubleshooting tools to identify and resolve issues effectively.
Conducts thorough research and evaluation of new products.
Designs and deploys software solutions, while managing hardware configurations.
Takes ownership of software installation, configuration, testing, documentation, upgrades, and ongoing maintenance.
Provides exceptional technical support, troubleshooting problems to ensure seamless operations.
Collaborates with cross-functional and technical teams to effectively support critical systems.
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH facilities, as necessary.