IT Systems Analyst (Hybrid)

NYCM Insurance•Town of Edmeston, NY

8h•$59,356 - $98,926•Hybrid

About The Position

The IT Systems Analyst (Hybrid) supports the on premises and cloud technology and level 2 & 3 end user requests. This individual will lead and participate in continuous process improvements for a high level of system performance and are responsible for implementing and supporting business critical platforms and/or applications to satisfy internal service level agreements. The IT Systems Analyst performs troubleshooting of reported and acknowledged system failures to ensure the long-term efficiency of systems and are generally self-directed with staff collaboration to ensure solutions are viable and consistent.

Requirements

High School diploma or equivalency
Commensurate experience equivalent to a bachelor’s degree in Computer Science or related field
Working knowledge of enterprise data center and/or cloud server and storage infrastructure technologies

Nice To Haves

Working knowledge of data center and cloud infrastructure components.
Good understanding of cloud IaaS and PaaS security design, staging and deployment standards and techniques.
Good understanding of backup and recovery strategies and associated technologies.
Strong planning, time management, and project management skills.
Strong problem-solving, analytical, and organizational skills with keen attention for detail.
Strong customer service skills.
Ability to communicate effectively and professionally.
Ability to research and work both independently and collaboratively.
Ability to adjust priorities as necessary to meet deadlines.
Ability to multi-task, think logically, and work independently or as a team player.
Professional attitude.

Responsibilities

Implement, and maintain business-critical data center and hybrid cloud architecture.
Implement, and maintain business-critical system and application environments including, but not limited to, server Operating System, SAN storage, and system security.
Analyze and recommend upgrades and enhancements to existing infrastructure.
Collaborate with business partners, security, and infrastructure teams to implement consistent technical solutions and support processes across the company.
Work in close coordination with IT leadership and technical teams to manage and maintain proprietary and third-party software applications.
Identify, analyze, and solve infrastructure, system, and application related issues.
Assist IT management in developing and documenting internal departmental processes for IT governance.
Advise and collaborate on development of policies and procedures associated with compliance and security in order to protect the enterprise.
Perform system and security audits as required for compliance and regulatory mandates.
Perform system backups and recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
Evaluate and implement patches of system, server and/or applications in accordance with patch and vulnerability Management policy.
Monitor, review, and test system performance in support of divisional KPI’s.
Analyze system and application logs for performance or system issues.
Perform routine and non-routine maintenance activities for infrastructure components.
On-call support as assigned.
Create and maintain documentation on system and infrastructure components.
Other duties as assigned