IT Systems Engineer

MARSHALL+STERLING•City of Poughkeepsie, NY

27d•$65,000 - $70,000•Onsite

About The Position

Marshall + Sterling is seeking a skilled IT Systems Engineer to join their IT help desk. This role serves as the primary point of contact for technical issues, playing a crucial part in supporting employees and the company's technology infrastructure. This includes platforms such as Microsoft O365, Intune, Azure Virtual Desktops, Salesforce, Vertafore, and other essential business systems. The ideal candidate thrives in a dynamic environment, enjoys problem-solving, and is driven by the opportunity to make a significant impact.

Requirements

Bachelor’s degree in IT, Computer Science, or related field — or equivalent experience.
Experience in IT support, systems engineering, or a related technical role.
Strong troubleshooting, problem-solving, and documentation skills.
Strong communication and interpersonal skills with a focus on customer service.
Flexibility to work overnight, and weekends as required.
Valid driver’s license and acceptable driving record.
Ability to travel to Marshall+Sterling offices as needed to provide on-site support for technology upgrades and rollouts.

Nice To Haves

Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals.
Experience with Vertafore (AMS360, ImageRight) or Salesforce.
Familiarity with compliance frameworks (NYDFS, SOC 2, HIPAA).

Responsibilities

Troubleshoot and resolve hardware, software, and network issues to minimize disruption to business operations.
Perform daily checks of off-site spam, attachment, and content filters.
Troubleshoot access and performance issues with the cloud desktop environment.
Manage help desk tickets to ensure timely follow-up and resolution.
Participate in an after-hours on-call rotation to respond to urgent employee support issues.
Support technology rollouts, upgrades, and testing.