IT Systems Engineer
About The Position
The IT Systems Engineer performs routine work designing, implementing, maintaining, and supporting IT infrastructure across the Authority’s properties and workspaces. The position ensures the smooth operation and availability of systems, networks, and applications, and reports to the Information Technology Manager. The role provides second- and third-tier IT support, maintains cybersecurity and disaster recovery measures, and works with vendors and IT personnel to resolve issues. Core hours are Monday through Friday, 7:30 a.m. to 5:30 p.m., with every other Friday off. Additional time, including evenings and weekends, may be required as duties and projects demand.
Requirements
- Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, plus five years of experience administering and designing LAN/WAN/Wi-Fi/cloud infrastructures, Windows Server environments, Microsoft 365 and Entra, VMware vSphere, and Cisco and Fortinet appliances; an equivalent combination of education and experience may be considered.
- Proven working experience installing, configuring, and troubleshooting Microsoft-based environments.
- Experience with cloud-based PBX solutions in a contact center environment and administration of VoIP/cloud-based PBX.
- Experience with Microsoft Active Directory, including user and security group creation and administration, access control, and group policy.
- Experience with Windows Server roles, especially DNS, DHCP, NPS, certificate services, DFS, file and print, and IIS.
- Experience with virtualization and containerization, such as VMware.
- Experience with monitoring systems and capacity planning.
- Experience with MDM systems and Wi-Fi network environments.
- Extensive working knowledge of PCs, network hardware, operating systems, and software.
- Ability to work with limited day-to-day supervision and adapt to rapidly changing priorities.
- Effective written and verbal communication skills.
- Proven critical-thinking and problem-solving skills and ability to troubleshoot a wide range of hardware, network, and software issues.
- Knowledge of Microsoft Office and cloud applications.
- Ability to establish and maintain effective working relationships with associates, supervisors, contractors, consultants, vendors, and the public.
- Valid State of Georgia driver’s license and satisfactory Motor Vehicle Record.
Nice To Haves
- MCSE, CCNE, or equivalent certification is recommended.
- SQL and SharePoint experience.
Responsibilities
- Manage and monitor installed systems and infrastructure.
- Administer user credentials, group membership, security permissions, access rights, and Active Directory.
- Administer and maintain workstations, servers, routers, switches, firewalls, printers, and phones.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Proactively ensure high availability of systems and infrastructure.
- Monitor and test application performance, identify potential bottlenecks and solutions, and work with developers to implement fixes.
- Maintain security, backup, and redundancy strategies.
- Establish and test disaster recovery policies and procedures.
- Write and maintain custom scripts and processes to improve system efficiency and reduce manual intervention.
- Participate in designing information and operational support systems.
- Monitor cybersecurity systems for potential breaches, evaluate threats, and take action to eliminate and prevent them.
- Provide second- and third-tier IT support to the company.
- Liaise with vendors and other IT personnel to resolve problems.
- Perform other related duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
