Sr IT Systems Engineer (macOS and iOS Management)

GuideWell•Jacksonville, FL

1d•Hybrid

About The Position

IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting, and maintenance of technology solutions. They provide technical support, perform scripting/programming to ensure stable and efficient operation of technology solutions. This position is a hybrid work arrangement that combines in-office engagement at our corporate office in Jacksonville, FL, with days and times determined based on business requirements. Ideal candidates live within 50 miles of Jacksonville, FL, and are open to relocation. A technical review will be part of the interview process.

Requirements

5 years managing and supporting Apple macOS, iOS and iPadOS devices in an enterprise environment.
Prior experience working in healthcare, health insurance or financial environments as it relates to HIPAA, PCI, SOC2, HITRUST and CMS Compliance.
Bachelor's degree in an IT related field or equivalent work experience.
Extensive working knowledge of multiple technologies and their interfaces and integration.
Competent working in one or more environments highly integrated with an operating system.
Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations.
High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
Ability to manage tasks independently and take ownership of responsibilities.
Ability to learn from mistakes and apply constructive feedback to improve performance.
Ability to communicate technical information clearly and articulately.
Ability to adapt to a rapidly changing environment.

Nice To Haves

JAMF Certified Administrator or higher-level JAMF certification required.
Advanced working knowledge and experience managing JAMF Pro, including policies, configuration profiles, smart groups, patch management, extension attributes and API/scripted automation.
Advanced experience with Apple Business Manager, Automated Device Enrollment (ADE), and Apple's Volume Purchase Program (VPP).
Advanced experience with macOS imaging, packaging (PKG/DMG), Jamf Composer and scripted software deployment.
Design and administration of zero-touch deployment and MDM enrollment workflows for Mac, iOS and iPadOS devices.
Experience implementing Declarative Device Management (DDM) alongside traditional MDM payloads.
Strong knowledge of macOS security and compliance baselines (FileVault, Gatekeeper, System Integrity Protection, CIS benchmarks).
Experience integrating Apple devices with identity/SSO providers such as Okta or Microsoft Entra ID, including Platform SSO.
Experience with patch and software deployment automation using AutoPkg, Installomator, or Munki.
Experience deploying and maintaining endpoint security/EDR agents on macOS.
Experience with Apple Configurator for supervised device workflows.
Multiple Site support.
Confidence supporting 10,000 plus user site/sites.
Working knowledge of Active Directory and LDAP as they relate to device binding and authentication integration.
Installation, management and administration of SSL Certificates leveraging JAMF Pro as well as external enterprise tools.
Working knowledge of SSL/TLS protocols, standards and methodologies.
Working knowledge of networking fundamentals as they relate to endpoint deployment, including VPN, 802.1x, proxy, and DNS/DHCP for zero-touch enrollment.
Strong PowerShell and Bash/shell scripting experience, including JAMF API scripting for automation.
Strong knowledge of Apple device implementation and management in a clinic environment.

Responsibilities

Performs installation, monitoring, testing, configuration, migration, maintenance, and troubleshooting of assigned technology.
Manages system/application environment and ongoing operations.
Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards.
Researches, designs, implements, and tests technology solutions.
Proactively monitors and reports performance and utilization of assigned technologies.
Troubleshoots software and/or hardware issues/failures.
Resolves alerts and performs remediation activities.
Manages problem or escalated tickets and tasks and out-of-cycle requests from systems/software owners.
Collects and presents data for reporting and planning.
Assists with developing tactical strategies, processes, and procedures related to systems/application administration.
Determines migration and upgrade impacts and diagnoses/resolves complex technology/application errors.
Collaborates with IT and business area partners on workgroups and initiatives.
Determines the best course of action for meeting business needs.
May provide input into infrastructure architecture designs.
Writes programming/scripting.
May participate in Disaster Recovery planning and exercises.
Ensures execution and alignment to architectural standards and blueprints.
May contribute input to infrastructure architecture.
Performs on-call activities as needed for the environment and technologies.
Evaluates current procedures and processes for accomplishing department objectives and continuously develops and implements improved practices.
Responsible for proper escalation, communications, and management of production system problems.
Contact vendors for problem and incident resolution.

Benefits

Medical, dental, vision, life and global travel health insurance
Income protection benefits: life insurance, short- and long-term disability programs
Leave programs to support personal circumstances
Retirement Savings Plan including employer match
Paid time off, volunteer time off, 10 holidays and 2 well-being days
Additional voluntary benefits available
Comprehensive wellness program
Competitive pay
Opportunities for incentive or commission compensation
Regular annual reviews with pay for performance considerations for base pay increases