IT Systems Engineer (macOS and iOS Management)

GuideWell•Jacksonville, FL

1d•Hybrid

About The Position

IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. IT Systems Engineers provide technical support, troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions. This position is a hybrid work arrangement that combines in-office engagement at our corporate office in Jacksonville, FL, with days and times determined based on business requirements. Ideal candidates live within 50 miles of Jacksonville, FL, or are open to relocation. A technical review will be part of the interview process.

Requirements

Prior experience working in healthcare, health insurance or financial environments as it relates to HIPAA, PCI, SOC2, HITRUST and CMS Compliance
4 or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology or equivalent combination of transferable experience and education
Bachelor's degree in an IT related field or equivalent work experience
Extensive working knowledge of multiple technologies and their interfaces and integration
Competent working in one or more environments highly integrated with an operating system
Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations
High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
Ability to manage tasks independently and take ownership of responsibilities
Ability to learn from mistakes and apply constructive feedback to improve performance
Ability to communicate technical information clearly and articulately
Ability to adapt to a rapidly changing environment

Nice To Haves

Working knowledge and experience managing JAMF Pro for device enrollment, configuration profiles, smart groups, patch management and policy deployment
Familiarity with Apple Business Manager, Automated Device Enrollment (ADE), and Apple's Volume Purchase Program (VPP)
Experience with macOS imaging, packaging (PKG/DMG) and software deployment tools
Understanding of zero-touch deployment and MDM enrollment workflows for Mac, iOS and iPadOS devices
Multiple Site support
Confidence supporting a large-scale user population across multiple sites
Solid knowledge and experience with implementing and supporting Microsoft Windows Servers, Active Directory, LDAP, Group Policies, Permissions and applying Security Templates
Support and administration for Windows Server 2022 and Server 2025
Experience in vSphere 7.x & 8.x Administration and Support
Knowledge and understanding of HCI and SDS platforms
Installation, management and administration of SSL Certificates leveraging JAMF Pro as well as external enterprise tools
Working knowledge of SSL/TLS protocols, standards and methodologies
Strong knowledge of network routing, switching and firewall policies, protocols and standards
Strong PowerShell scripting experience; working knowledge of Bash/shell scripting for macOS automation
Strong knowledge of Apple device implementation and management in a clinic environment

Responsibilities

Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology
Manages system/application environment and ongoing operations
Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards
Researches, designs, implements and tests technology solutions
Proactively monitors and reports performance and utilization of assigned technologies
Troubleshoots software and/or hardware issues/failures
Resolves alerts and performs remediation activities
Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners
Collects and presents data for reporting and planning
Assists with developing tactical strategies, processes and procedures related to systems/application administration
Determines migration and upgrade impacts and diagnoses/resolves complex technology/application errors
Collaborates with IT and business area partners on work groups and initiatives
Determines best course of action for meeting business needs
May provide input into infrastructure architecture designs
Writes programming/scripting
May participate in Disaster Recovery planning and exercises
Ensures execution and alignment to architectural standards and blueprints
May contribute input to infrastructure architecture
Performs on-call activities as needed for the environment and technologies
Evaluates current procedures and processes for accomplishing department objectives and continuously develops and implements improved practices
Responsible for proper escalation, communications, and management of production system problems
Contact vendors for problem and incident resolution

Benefits

Medical, dental, vision, life and global travel health insurance
Income protection benefits: life insurance, short- and long-term disability programs
Leave programs to support personal circumstances
Retirement Savings Plan including employer match
Paid time off, volunteer time off, 10 holidays and 2 well-being days
Additional voluntary benefits available
Comprehensive wellness program
Competitive pay
Opportunities for incentive or commission compensation
Regular annual reviews with pay for performance considerations for base pay increases