Sr IT Systems Engineer (macOS and iOS Management)

GuideWell • Jacksonville, FL

2d • $100,400 - $163,200 • Hybrid

About The Position

IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. They provide technical support, perform scripting/programming to ensure stable and efficient operation of technology solutions.

Requirements

• 5 years managing and supporting Apple macOS, iOS and iPadOS devices in an enterprise environment
• Prior experience working in healthcare, health insurance or financial environments as it relates to HIPAA, PCI, SOC2, HITRUST and CMS Compliance
• Bachelor's degree in an IT related field or equivalent work experience
• Extensive working knowledge of multiple technologies and their interfaces and integration
• Competent working in one or more environments highly integrated with an operating system
• Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations
• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
• Ability to manage tasks independently and take ownership of responsibilities
• Ability to learn from mistakes and apply constructive feedback to improve performance
• Ability to communicate technical information clearly and articulately
• Ability to adapt to a rapidly changing environment

Nice To Haves

• JAMF Certified Administrator or higher-level JAMF certification required
• Advanced working knowledge and experience managing JAMF Pro, including policies, configuration profiles, smart groups, patch management, extension attributes and API/scripted automation
• Advanced experience with Apple Business Manager, Automated Device Enrollment (ADE), and Apple's Volume Purchase Program (VPP)
• Advanced experience with macOS imaging, packaging (PKG/DMG), Jamf Composer and scripted software deployment
• Design and administration of zero-touch deployment and MDM enrollment workflows for Mac, iOS and iPadOS devices
• Experience implementing Declarative Device Management (DDM) alongside traditional MDM payloads
• Strong knowledge of macOS security and compliance baselines (FileVault, Gatekeeper, System Integrity Protection, CIS benchmarks)
• Experience integrating Apple devices with identity/SSO providers such as Okta or Microsoft Entra ID, including Platform SSO
• Experience with patch and software deployment automation using AutoPkg, Installomator, or Munki
• Experience deploying and maintaining endpoint security/EDR agents on macOS
• Experience with Apple Configurator for supervised device workflows
• Multiple Site support
• Confidence supporting 10,000 plus user site/sites
• Working knowledge of Active Directory and LDAP as they relate to device binding and authentication integration
• Installation, management and administration of SSL Certificates leveraging JAMF Pro as well as external enterprise tools
• Working knowledge of SSL/TLS protocols, standards and methodologies
• Working knowledge of networking fundamentals as they relate to endpoint deployment, including VPN, 802.1x, proxy, and DNS/DHCP for zero-touch enrollment
• Strong PowerShell and Bash/shell scripting experience, including JAMF API scripting for automation
• Strong knowledge of Apple device implementation and management in a clinic environment
• Evaluates current procedures and processes for accomplishing department objectives and continuously develops and implements improved practices

Responsibilities

• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology
• Manages system/application environment and ongoing operations
• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards
• Researches, designs, implements and tests technology solutions
• Proactively monitors and reports performance and utilization of assigned technologies
• Troubleshoots software and/or hardware issues/failures
• Resolves alerts and performs remediation activities
• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners
• Collects and presents data for reporting and planning
• Assists with developing tactical strategies, processes and procedures related to systems/application administration
• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors
• Collaborates with IT and business area partners on work groups and initiatives
• Determines best course of action for meeting business needs
• May provide input into infrastructure architecture designs
• Writes programming/scripting
• May participate in Disaster Recovery planning and exercises
• Ensures execution and alignment to architectural standards and blueprints
• May contribute input to infrastructure architecture
• Performs on-call activities as needed for the environment and technologies
• Responsible for proper escalation, communications, and management of production system problems
• Contact vendors for problem and incident resolution

Benefits

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program
• competitive pay
• opportunities for incentive or commission compensation
• regular annual reviews with pay for performance considerations for base pay increases

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree