IT Systems Engineer

Lightning AI • San Francisco, CA

4d • Onsite

About The Position

Lightning AI is seeking an IT Systems Engineer to support employees and maintain and improve internal IT systems. This hands-on role combines technical support, systems administration, and device management, with opportunities to contribute to automation and process improvements. The engineer will work closely with the IT Manager to keep day-to-day IT operations running smoothly.

The role supports Windows and macOS devices, administers business applications, manages user access, and helps employees resolve technical issues. It also contributes to IT projects such as improving onboarding, offboarding, and account provisioning. The position is based onsite at Lightning AI’s New York City office, and is suited to someone with practical IT support and systems administration experience who wants to develop engineering skills in a growing team.

Requirements

• 2–4 years of experience in IT support, systems administration, or a similar technical role.
• Hands-on experience supporting Windows and macOS devices.
• Experience with endpoint management platforms such as JumpCloud, Jamf, Intune, or similar tools.
• Experience administering enterprise applications such as Google Workspace, Microsoft 365, or similar platforms.
• Familiarity with identity and access management, including user provisioning, permissions, SSO, and MFA.
• Understanding of networking fundamentals, including DNS, DHCP, VPNs, and wireless connectivity.
• Experience troubleshooting hardware, software, authentication, and application issues.
• Familiarity with IT ticketing systems and maintaining technical documentation.
• Strong communication and customer service skills, with the ability to support employees across different technical skill levels.
• Ability to manage multiple requests, prioritize tasks, and follow through on assigned work.
• Comfort working independently on routine tasks and collaborating with others on more complex issues.
• Interest in learning new technologies, improving IT processes, and developing systems engineering skills.
• Ability to provide onsite support at the New York City office.

Nice To Haves

• Experience with identity management platforms such as JumpCloud, Okta, or Microsoft Entra ID.
• Familiarity with automated onboarding, offboarding, or account provisioning.
• Exposure to IT automation tools, scripting, APIs, or enterprise application integrations.
• Experience supporting Linux environments, engineering teams, or technical users.
• Experience with cloud platforms such as AWS or Google Cloud.
• Familiarity with GitHub or other technical collaboration tools.
• Experience supporting conference room AV systems and office networking equipment.
• Experience with IT asset management and device lifecycle processes.
• Familiarity with SOC 2, GRC processes, or compliance management platforms such as Vanta.
• Experience supporting employees across multiple offices or distributed teams.
• Relevant IT certifications such as CompTIA, Microsoft, Jamf, or similar.

Responsibilities

• Provide responsive, hands-on technical support to employees and manage requests through the IT ticketing system.
• Troubleshoot device, application, authentication, and connectivity issues, escalating more complex problems when needed.
• Provision, configure, and maintain Windows and macOS devices.
• Administer business applications such as Google Workspace, Slack, and JumpCloud.
• Support office networking, wireless connectivity, conference room technology, and other IT equipment.
• Maintain IT asset records and coordinate device deployment, returns, and replacements.
• Keep troubleshooting guides, system documentation, and operational procedures up to date.
• Set up accounts, devices, and application access for new employees.
• Carry out offboarding tasks, including removing access and coordinating equipment returns.
• Manage user accounts, groups, and permissions using established procedures.
• Support single sign-on, multi-factor authentication, and automated account provisioning.
• Troubleshoot login, application access, and provisioning issues.
• Assist with periodic access reviews and follow least-privilege principles.
• Identify recurring issues and repetitive tasks that could be simplified or automated.
• Help maintain and troubleshoot systems and processes related to automation and process improvement.

Benefits

• Discretionary bonus for eligible roles.
• Meaningful equity component, including RSUs.
• Medical, dental, and vision coverage for employees and eligible dependents.
• 401(k) matching in the U.S. and pension contributions in the U.K.
• Unlimited paid time off, company holidays, and floating holidays.
• Paid parental and family leave.
• Annual learning and development allowance.
• Wellness and work-from-home stipends.
• Four weeks of paid sabbatical leave after four years of service.
• Flexible schedules and a hybrid work model for office-based teams.
• Complimentary meals at office hubs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed