IT Systems Engineer
About The Position
The IT Systems Engineer is responsible for designing, implementing, and managing CloseKnit’s IT infrastructure in a HIPAA-compliant healthcare environment. The role focuses on Microsoft Azure and Microsoft 365 while supporting core infrastructure, network systems, telecommunications, and enterprise applications. It includes ownership of systems, proactive monitoring, automation, and continuous improvement of off-the-shelf platforms and internally developed applications to ensure availability, security, and performance across clinical and business operations. This is a hybrid position requiring at least two days per week in person at the Rockville headquarters office. CloseKnit is a growing, patient-centered healthcare organization focused on high-quality, accessible primary and immediate care. Its teams value collaboration, innovation, integrity, and accountability, and the organization emphasizes seamless patient experiences, operational efficiency, professional growth, continuous learning, compassionate care, and exceptional patient outcomes.
Requirements
- 1–2 years of experience in a help desk or systems administration role; healthcare experience is ideal.
- Strong familiarity with cloud platforms such as Azure and Intune, and network management tools such as Meraki.
- Strong understanding of Microsoft Windows and Office Suite, with basic macOS troubleshooting knowledge.
- Experience with network configuration and support, including peripheral devices such as printers.
- Knowledge of HIPAA compliance requirements and ability to apply them in an IT environment.
- Excellent communication skills, with a focus on customer service and team collaboration.
- Strong problem-solving skills and the ability to take initiative and resolve issues independently.
- Ability to work independently and as part of a team.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Demonstrated ability to develop internal tools, applications, or processes that enhance security and reduce reliance on external vendors.
- Ability to meet the physical demands of the position, including extended periods of sitting, manual dexterity, occasional standing and walking, and lifting and moving up to 40 pounds.
Nice To Haves
- Certifications such as CompTIA A+, Network+, or MCSA.
- Experience in a healthcare environment and familiarity with compliance protocols.
Responsibilities
- Provide second- and third-level support using Zendesk.
- Serve as an escalation point and drive root-cause resolution.
- Troubleshoot Microsoft 365, off-the-shelf, and internally developed applications.
- Support administration and maintenance of Active Directory, Azure services, and device management through Intune.
- Assist with configuring, monitoring, and troubleshooting network hardware and software, particularly Meraki solutions.
- Help deploy, configure, and troubleshoot end-user devices, including laptops, desktops, monitors, and printers.
- Ensure HIPAA compliance and audit readiness.
- Support Rapid7 and CyberArk security tools.
- Maintain system, audit, SOP, and other documentation.
- Assist with onboarding new employees by providing training on IT systems, software applications, and IT policies.
- Troubleshoot the organization’s phone system.
- Drive process improvements and automation.
Benefits
- Competitive compensation based on experience and qualifications.
- Health, dental, and vision insurance.
- Life insurance.
- 401(k) retirement plan.
- Paid time off, including vacation, holidays, and sick leave.
- Professional development and continuing education opportunities.
- Supportive, collaborative, and inclusive work culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
