IT Systems Engineer

CloseKnit • Rockville, MD

2d • Hybrid

About The Position

The IT Systems Engineer designs, implements, and manages CloseKnit’s IT infrastructure in a HIPAA-compliant healthcare environment. The role focuses on Microsoft Azure and Microsoft 365 while supporting core infrastructure, network systems, telecommunications, and enterprise applications. It includes ownership of systems, proactive monitoring, automation, and continuous improvement of off-the-shelf platforms and internally developed applications to support availability, security, and performance across clinical and business operations.

This is a hybrid position requiring at least two days per week in person at the Rockville headquarters office. The engineer provides second- and third-level support, maintains systems and documentation, assists with security and compliance, and helps onboard employees to IT systems and policies.

Requirements

• 1–2 years of experience in a help desk or systems administration role.
• Strong familiarity with cloud platforms such as Azure and Intune, and network management tools such as Meraki.
• Strong understanding of Microsoft Windows and Office Suite, plus basic macOS troubleshooting knowledge.
• Experience with network configuration and support, including peripheral devices such as printers.
• Knowledge of HIPAA compliance requirements and the ability to apply them in an IT environment.
• Excellent communication skills, with a focus on customer service and team collaboration.
• Strong problem-solving skills and the ability to take initiative and resolve issues independently.
• Ability to work independently and as part of a team.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Demonstrated ability to develop internal tools, applications, or processes that enhance security and reduce reliance on external vendors.

Nice To Haves

• Experience in a healthcare setting.
• Familiarity with compliance protocols.
• Certifications such as CompTIA A+, Network+, or MCSA.

Responsibilities

• Provide second- and third-level IT support using Zendesk, serve as an escalation point, and drive root-cause resolution.
• Troubleshoot Microsoft 365, off-the-shelf platforms, and internally developed applications.
• Support administration and maintenance of Active Directory, Azure services, and device management through Intune.
• Assist with configuration, monitoring, and troubleshooting of network hardware and software, particularly Meraki solutions.
• Deploy, configure, and troubleshoot end-user devices, including laptops, desktops, monitors, and printers.
• Support HIPAA compliance and audit readiness.
• Support Rapid7 and CyberArk security tools.
• Maintain system and audit documentation, standard operating procedures, and other IT documentation.
• Assist with onboarding new employees by providing training on IT systems, software applications, and IT policies.
• Troubleshoot the organization’s phone system.
• Drive process improvements and automation.

Benefits

• Health, dental, and vision insurance.
• Life insurance.
• 401(k) retirement plan.
• Paid time off, including vacation, holidays, and sick leave.
• Professional development and continuing education opportunities.
• Supportive, collaborative, and inclusive work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level