IT Systems Engineer
About The Position
Under general supervision and guidance, the IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic. Produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously.
Requirements
- Strong knowledge and experience in operating systems (Windows, Linux, etc.)
- Server support
- Networking
- Virtualization
- Storage systems
Responsibilities
- Monitoring and resolving technical issues using diagnostic tools and techniques, while assisting with system capacity management.
- Coordinating with vendor support and external teams to ensure timely escalation during outages or performance degradation.
- Contributing to the design, development, implementation, and maintenance of custom or purchased system software, as well as configuring and supporting hardware systems.
- Creating and maintaining documentation such as system requirements, designs, resource inventories, and project plans as directed by leadership.
- Building and sustaining effective relationships with IT staff and management across Mayo Clinic to support multiple projects concurrently.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
