IT Systems & Application Support Administrator

FISPAN•Vancouver, BC

10d•Hybrid

About The Position

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform. Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal. We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

Requirements

Full-cycle administration of G&A related SaaS tools, including OneLogin (SSO/IAM), Google Workspace, Atlassian (Jira/Confluence), and Slack.
Identify, build, and maintain cross-platform integrations and automations using n8n and AI tools where appropriate.
Manage user lifecycles, permissions, and security groups to ensure continuous compliance with SOC/ISO audit requirements.
Oversee the Apple hardware fleet using Iru (formerly Kandji) for comprehensive device management, patching, and compliance.
Leverage AI tools such as Gemini, ChatGPT, or Atlassian Rovo to improve internal integrations and documentation efficiency.
Create and maintain detailed technical documentation and system integration diagrams.
Act as the Tier 2 escalation point for the Service Desk, resolving complex macOS hardware and software-specific issues.
Manage and maintain the Jira ticketing system, focusing on refining workflows and enhancing reporting capabilities.
Identify and propose scalability initiatives to streamline time-consuming business procedures and reduce organizational "drag."
Provide "white-glove" support for internal stakeholders to ensure a frictionless experience in a hybrid work environment.

Responsibilities

Perform full-cycle administration of G&A related SaaS tools, including OneLogin (SSO/IAM), Google Workspace, Atlassian (Jira/Confluence), and Slack.
Identify, build, and maintain cross-platform integrations and automations using n8n and AI tools where appropriate.
Manage user lifecycles, permissions, and security groups to ensure continuous compliance with SOC/ISO audit requirements.
Oversee the Apple hardware fleet using Iru (formerly Kandji) for comprehensive device management, patching, and compliance.
Leverage AI tools such as Gemini, ChatGPT, or Atlassian Rovo to improve internal integrations and documentation efficiency.
Create and maintain detailed technical documentation and system integration diagrams.
Act as the Tier 2 escalation point for the Service Desk, resolving complex macOS hardware and software-specific issues.
Manage and maintain the Jira ticketing system, focusing on refining workflows and enhancing reporting capabilities.
Identify and propose scalability initiatives to streamline time-consuming business procedures and reduce organizational "drag."
Provide "white-glove" support for internal stakeholders to ensure a frictionless experience in a hybrid work environment.

Benefits

Semi-annual bonus plan
Best-in-Class Equipment: The most modern MacBook and Apple equipment.
Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.
Fully stocked cupboards
Weekly catered team lunches
Daily JJ Bean coffee runs
Extended health and dental benefits
Paid time off
Savings and retirement plan matching
Parenthood top-up
Mentorship programs
Leadership series