IT Systems Administrator
TPS LLC•East Troy, WI
•Onsite
About The Position
This role is for an IT Technical Support Specialist who will install, modify, and make minor repairs to personal computer hardware and software systems. The specialist will also provide technical assistance and training to system users. The company, Wisconsin Oven Corporation, has been designing, engineering, and manufacturing industrial ovens and heating equipment since 1973 and serves various industries. They are looking for talented individuals to join their growing team and offer competitive wages, a great benefit package, and opportunities for growth and learning.
Requirements
- A Bachelor's degree (BA) or equivalent from an accredited four-year college or technical school; or twenty-four months related experience and/or training; or equivalent combination of education and experience.
Responsibilities
- Inspects personal computer equipment and reads Helpdesk ticket for user requirements to prepare PC for delivery.
- Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, network equipment, etc.
- Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
- Enters commands and observes system functions to verify correct system operation.
- Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Instructs users in use of hardware and software.
- Recommends or performs minor remedial actions to correct problems.
- Coordinates activities with help desk, network services, or other information systems groups.
- Assists in upgrading network hardware and software components as required.
- Provides updates, status, and completion information to Director of IT, IT Help Desk System and/or users, via chat, email, or in-person communication.
- Replaces defective or inadequate software packages.
- Responds to client inquiries concerning system operation and diagnosis system hardware, software and operator problems.
- Able to run, terminate, test network cable as needed.
- Able to perform network troubleshooting tasks and report as needed to the IT team for further investigation.
- Supports end users onsite and also outside of the WI facility remotely and ensures they are getting the assistance they need on a timely basis.
Benefits
- Medical, dental and vision insurances
- Paid vacation and company holiday time
- 401k with employer match and immediate vesting
- Employee training programs, tuition assistance and career growth opportunities!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
