IT Systems and Enablement Specialist

HammerTech • Denver, CO

8h • Hybrid

About The Position

HammerTech is seeking an IT Systems & Enablement Specialist to join their dynamic team. This role supports the day-to-day operation of the organization’s IT environment, ensuring systems, devices, and applications run smoothly. The position focuses on hands-on technical support, system maintenance, and user enablement within North America and UKIE regions.

Requirements

• Current and satisfactory National Criminal History Records check
• Flexibility of hours to meet operational requirements of the business
• Willingness to travel as required
• Outstanding integrity and capacity to maintain strict confidentiality
• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 3+ years of experience in IT support, systems administration, or similar role
• Solid understanding of networking, security, and cloud systems
• Strong troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Capacity to work effectively as part of a team

Nice To Haves

• Deep understanding of Microsoft Office 365 Platform/Ecosystem including Intune, OneDrive, Defender, Office, SharePoint, EntraID
• Experience supporting and administering Windows and macOS devices in a mixed-OS environment

Responsibilities

• Provide day-to-day IT support for hardware, software, and user issues in North America and UKIE regions
• Administer and maintain systems such as email, user accounts, and cloud platforms (e.g., Microsoft 365)
• Assist with device provisioning, onboarding, and offboarding of employees
• Support, configure, and troubleshoot Windows and macOS devices, including imaging, patching, MDM enrolment (Intune), and lifecycle management
• Administer and support core business applications and systems, managing user access, integrations, and day-to-day issues to ensure availability and effective use across the business
• Monitor system performance and escalate issues where necessary
• Support implementation of IT policies, security controls, and best practices
• Troubleshoot network, system, and access issues
• Maintain documentation of systems, processes, and configurations
• Assist with vendor coordination and basic procurement activities
• Contribute to IT projects such as system upgrades, migrations, and rollouts
• Ensure compliance with regulatory requirements and industry standards
• Monitor and respond to security incidents, breaches, and threats
• Log, manage, and resolve IT support tickets using Jira Service Management.
• Other duties as required from time to time

Benefits

• Flexible WFH arrangements
• Generous holiday and personal leave allowance (20 days’ vacation + 10 days’ personal leave each year, accumulating year to year)
• Top-notch Medical/Dental/Vision benefits
• Family benefits like paid Maternity/Paternity leave
• Retirement 401K Plan
• Generous training budget & career mapping opportunities
• Birthday Leave
• Work Anniversary Rewards
• Team Tune-Up Workshops
• Regular social events & employer-funded travel
• Opportunities to grow your career and make an impact quickly

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level