IT Systems and Enablement Specialist
About The Position
HammerTech is seeking an IT Systems & Enablement Specialist to join their dynamic team. This role supports the day-to-day operation of the organization’s IT environment, ensuring systems, devices, and applications run smoothly. The position focuses on hands-on technical support, system maintenance, and user enablement. HammerTech is described as construction’s most trusted safety platform, established in 2013 with a vision to become the international benchmark in online safety and quality management. They are now the leading choice for large construction companies, managing safety and quality for over 500,000 people across Australia, New Zealand, North America, and Europe. The company offers a hybrid working model to support an inclusive and balanced work culture.
Requirements
- Current and satisfactory National Criminal History Records check
- Flexibility of hours to meet operational requirements of the business
- Willingness to travel as required
- Outstanding integrity and capacity to maintain strict confidentiality
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 3+ years of experience in IT support, systems administration, or similar role
- Solid understanding of networking, security, and cloud systems
- Deep understanding of Microsoft Office 365 Platform/Ecosystem including Intune, OneDrive, Defender, Office, SharePoint, EntraID
- Experience supporting and administering Windows and macOS devices in a mixed-OS environment
- Strong troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Capacity to work effectively as part of a team
Nice To Haves
- While you may not come from construction or technology, we know you’ll fall in love with the industry.
- We recognize many of the skills we’ve developed over our careers are often transferable. We believe that creativity, enthusiasm, and drive are the keys to success. If you’re not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.
Responsibilities
- Provide day-to-day IT support for hardware, software, and user issues in North America and UKIE regions
- Administer and maintain systems such as email, user accounts, and cloud platforms (e.g., Microsoft 365)
- Assist with device provisioning, onboarding, and offboarding of employees
- Support, configure, and troubleshoot Windows and macOS devices, including imaging, patching, MDM enrolment (Intune), and lifecycle management
- Administer and support core business applications and systems, managing user access, integrations, and day-to-day issues to ensure availability and effective use across the business
- Monitor system performance and escalate issues where necessary
- Support implementation of IT policies, security controls, and best practices
- Troubleshoot network, system, and access issues
- Maintain documentation of systems, processes, and configurations
- Assist with vendor coordination and basic procurement activities
- Contribute to IT projects such as system upgrades, migrations, and rollouts
- Ensure compliance with regulatory requirements and industry standards
- Monitor and respond to security incidents, breaches, and threats
- Log, manage, and resolve IT support tickets using Jira Service Management.
- Other duties as required from time to time
Benefits
- Flexible WFH arrangements
- Generous holiday and personal leave allowance (20 days’ vacation + 10 days’ personal leave each year, accumulating year to year)
- Top-notch Medical/Dental/Vision benefits
- Family benefits like paid Maternity/Paternity leave
- Retirement 401K Plan
- Generous training budget & career mapping opportunities
- Birthday Leave
- Work Anniversary Rewards
- Team Tune-Up Workshops
- Regular social events & employer-funded travel
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
