IT Systems Analyst
About The Position
Responsible for day-to-day support and optimization of software applications, including support and maintenance. This position is involved with working with end users of these corporate applications to resolve problems and managing the availability and performance of the application to meet their needs. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues as needed. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases.
Requirements
- Experience with application support (claims processing system like QNXT a plus)
- Familiarity with key managed care functions (Medicare and Medicaid) or commercial including claims, enrollment, and Medical Management
- Microsoft Office, SharePoint, Microsoft SQL Server, reporting tools, ServiceNow, JIRA
- Excellent communication skills
- Strong analytical and critical thinking skills
- Documentation and requirements gathering, conducting interviews
Nice To Haves
- Bachelor's Degree preferred
- 3 years of relevant experience with a degree
- 5+ years of relevant experience without a degree
Responsibilities
- Day-to-day support and optimization of software applications
- Support and maintenance of software applications
- Working with end users to resolve problems
- Managing the availability and performance of applications
- Problem, incident, and change management and service requests
- Daily on-call support for application-related issues
- Achieving application integration to meet business / clinical needs
- Communication of software issues, requirements, upgrades, and enhancements
- Overseeing smaller-sized projects or components of projects
- Coordinating implementation or project planning around software application releases
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
