IT Systems Analyst IV (AMAC)

Computer World Services•Lackland AFB, TX

About The Position

This position supports the Air Force’s AFIN Mission Assurance Center (AMAC) Crew and provides Tactical Command and Control support for the 688th Cyberspace Wing’s Cyberspace Operations and Support missions. The analyst executes tasks assigned to the crew and assists contractor, military, and civilian teammates as needed. The role supports Cyber Operations Control, Terrain Awareness, Integrated Security, and Problem Operations. It involves coordinating network operations with enterprise mission partners, maintaining situational awareness, and deconflicting AFIN network operations. The analyst tracks and briefs operational priorities, reports, outages, and current 24-hour CTO missions; reviews Requests for Support; and participates in the weekly Engineering RFS Board. The position requires support for a 24/7/365 mission. Shifts are four 10-hour days followed by three days off, and the employee must be able to support day, swing, and overnight operations. Schedule changes may be required, with as much notice as operational circumstances allow. Extended hours or days may occasionally be required.

Requirements

Bachelor’s degree or equivalent plus 3 years of experience, or 6 or more years of related experience.
Excellent verbal and written communication skills.
Excellent critical-thinking skills.
Required IAT II certification: Security+, CySA+, GSEC, GICSP, SSCP, CND, CCNA-Security, or higher.
Top Secret clearance with SCI eligibility.
Ability to support day, swing, and overnight operations for a 24/7/365 mission.
Ability to work four 10-hour days with three days off; schedule changes and occasional extended hours or days may be required.

Nice To Haves

CASP, GCIM, CISM, or CISSP certification.

Responsibilities

Provide support to resolve MAJCOM priorities.
Coordinate with 616 OC on AFCYBER priorities.
Track high-interest items for AFIN operations.
Respond to requests for information from 688 CW leadership and external agencies.
Maintain knowledge of Change Request (CRQ) processes.
Coordinate network operations with mission partners, maintain situational awareness, and deconflict operations across the AFIN.
Direct troubleshooting of outages, degradations, and isolations.
Submit CCIRs to 688 CW leadership and 616 OC.
Troubleshoot network issues using established procedures.
Generate CTOs for assignment to applicable 688 CW tactical units.
Conduct mission reviews of CTOs from applicable 688 CW tactical units.
Conduct initial triage and scoping of network assessments.
Coordinate with 688 CW/A2O on reports and tippers related to vulnerability management, DCO high-interest items, and emerging cyber threats.
Use the ARAD/Tanium toolset to identify threats and vulnerabilities.
Identify solutions to complex network system issues.
Conduct initial triage and scoping of network infrastructure during outage resolution.
Serve as liaison to the 38th Engineering Squadron.
Coordinate engineering support for complex outages, OPREPs, and extended service degradations.
Coordinate requests for engineering support.
Conduct initial reviews of Requests for Support and participate in the weekly Engineering RFS Board to discuss request statuses and maintain situational awareness.
Coordinate and/or participate in network operations with enterprise mission partners.
Coordinate and track immediate support to resolve top priorities on the AFCYBER Operate Prioritization List.
Brief the status of OPREPs, SITREPs, MISREPs, AFCYBER priorities, high-interest items, outages, NDCIs, ASIs, PONDs, current 24-hour CTO missions, and AFIN SOC updates.
Complete administrative tasks as required.
Complete other duties as assigned.