IT Systems Administrator

Neuralink•Austin, TX

20h

About The Position

Neuralink is looking for a hands-on IT Systems Administrator to own the day-to-day technology experience for every employee at the company. You will be responsible for endpoint management, identity and access management, security policy enforcement, and front-line technical support across a diverse user base — from highly technical engineers to non-technical scientists and clinicians. The ideal candidate is empathetic, resourceful, and thrives in a fast-paced environment where reliable systems and excellent customer service are critical to the company’s mission.

Requirements

Bachelor’s degree in computer science, electrical engineering, related field, or equivalent experience
3–5 years of experience providing expert-level end-user support across macOS, Windows, and Linux environments, ideally as part of a structured tier-1 support rotation
Experience managing hardware inventory including procurement, asset tagging, deployment, and full lifecycle tracking
Hands-on experience administering at least one enterprise MDM platform (Jamf, Intune, or Kandji), including application deployment, configuration profiles, and policy enforcement at scale
Demonstrated experience administering an enterprise IDP/IAM platform (Microsoft Entra, Okta, or Google Workspace) including full user lifecycle management, SSO configuration, MFA enforcement, and access reviews
Experience implementing and enforcing security policies across endpoints and SaaS applications, with working knowledge of HIPAA requirements, PII handling, and the ability to conduct regular audits and remediations

Nice To Haves

Working knowledge of identity and access management protocols including SAML, SCIM, OAuth, and 802.1x.
Familiarity with endpoint security tools, zero-trust architectures, and certificate-based authentication (TLS, X.509, U2F, WebAuthn).
Understanding of networking fundamentals: TCP/IP, DNS, DHCP, ARP, VLANs, and basic wireless troubleshooting.
Experience with IaC and automation tools such as Terraform, Ansible, or Cloud-Init.
Experience maintaining and troubleshooting legacy AV equipment such as conference room displays, projectors, video conferencing systems, and audio hardware.
Comfort supporting a diverse user base including non-technical colleagues; strong empathy and communication skills.
Experience in regulated environments (HIPAA, SOC 2, or similar).

Responsibilities

Provide expert end-user technical support across macOS, Windows, and Linux environments as part of a tier-1 support rotation.
Deploy, configure, and manage endpoint devices using MDM platforms (e.g., Jamf, Intune, Kandji), including application deployment, configuration profiles, and policy enforcement.
Administer identity provider (IDP) and IAM systems including Microsoft Entra, Google Workspace, Okta, or similar; manage user lifecycle from onboarding through off-boarding.
Implement and enforce security policies across endpoints, SaaS applications, and corporate systems; conduct regular audits and remediation.
Administer and maintain SaaS applications such as Google Workspace, Slack, Zoom, and other business-critical tools.
Perform L1 and L2 network troubleshooting including connectivity issues, VLAN assignments, and Wi-Fi connectivity diagnostics.
Manage endpoint hardware inventory including procurement, asset tagging, deployment, and lifecycle tracking.
Develop automation and tooling using scripting (Bash, Python, PowerShell) to streamline repetitive IT operations tasks.
Ensure compliance with HIPAA, PII handling requirements, and internal security policies through robust endpoint and access controls.
Create and maintain documentation for systems, processes, and procedures to support knowledge sharing and business continuity.