IT Systems Administrator
About The Position
The IT Systems Administrator administers and supports Windows systems, virtualization platforms, directory services, group policies, storage, backups, cloud-connected services, and gaming-related and property systems. The role provides advanced technical support, monitors system health, manages updates and security controls, supports disaster recovery and business continuity, and coordinates troubleshooting with vendors and service providers. It also maintains system documentation and inventories, supports audits and regulatory reviews, and participates in projects, upgrades, testing, implementations, and post-deployment support. Work is performed in offices, data rooms, telecommunications closets, and active gaming and hospitality areas. The role may involve exposure to noise, crowds, flashing lights, and tobacco smoke where permitted by law.
Responsibilities
- Administer, monitor, patch, and troubleshoot Windows, virtualization platforms, directory services, group policies, storage, backups, and cloud-connected services.
- Support gaming-related and property systems, potentially including casino management, slot systems, player tracking, cage and credit, point-of-sale, hotel, access control, surveillance integrations, and other regulated applications.
- Maintain user accounts, role-based access, multifactor authentication, privileged access, and timely onboarding, transfer, and termination changes.
- Monitor system health, capacity, logs, alerts, and scheduled jobs; investigate issues and restore service according to established priorities and escalation procedures.
- Perform operating system and application updates, vulnerability remediation, endpoint protection administration, and configuration management in accordance with change-control standards.
- Manage backup schedules, validate successful completion, test restorations, and support disaster recovery and business continuity exercises.
- Provide advanced technical support for servers, workstations, mobile devices, printers, interfaces, and business applications; document incidents, resolutions, and recurring problems.
- Coordinate maintenance and troubleshooting with gaming system manufacturers, managed service providers, telecommunications carriers, and other approved vendors.
- Maintain accurate inventories, network and system diagrams, configuration records, standard operating procedures, and knowledge articles.
- Support audits, regulatory reviews, evidence requests, and internal controls by producing accurate records and promptly remediating identified issues.
- Follow cybersecurity, data privacy, segregation-of-duties, physical access, and confidential information handling requirements.
- Participate in projects, upgrades, property openings or expansions, testing, implementation, and post-deployment support.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
