IT Systems Administrator, FT, ON SITE

Unity Health•Searcy, AR

5d•Onsite

About The Position

We are seeking a dependable and customer-focused Help Desk Technician to join our IT team. This role will serve as the first point of contact for technical support, assisting employees with hardware, software, and network-related issues. The ideal candidate is a strong problem-solver with excellent communication skills and a desire to provide outstanding service. Under direct supervision of the Information Technology Director, the individual is responsible for assisting in all aspects of hospital-wide information systems and communications systems. The individual will work closely with the IT Systems Specialist in maintaining the hospital-wide information systems and communications systems of UNITY HEALTH. The individual will assist Information Technology Support Technicians and the Information Technology Director as needed. Responsible for one shift, five days per week. The incumbent is subject to overtime, on-call duty, and call back as required by the hospital.

Requirements

Basic knowledge of Windows operating systems, networking concepts, and hardware troubleshooting
Strong communication and customer service skills
Ability to prioritize tasks and manage time effectively
Valid driver’s license and reliable transportation required

Nice To Haves

Associates degree in computer science or related field preferred
1 to 3 years of experience in a help desk or IT support role preferred
Experience with Active Directory, Microsoft 365, and ticketing systems is a plus
Familiarity with remote support tools
Experience in a healthcare or enterprise environment
Basic understanding of cybersecurity best practices

Responsibilities

Provide first-level technical support for desktops, laptops, printers, mobile devices, and common business applications
Respond to help desk tickets, emails, and phone calls in a timely and professional manner
Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365, and standard office software
Set up, configure, and deploy new equipment including PCs, monitors, and peripherals
Manage user accounts, passwords, and permissions in Active Directory and other systems
Document issues, resolutions, and procedures within the ticketing system
Escalate complex issues to higher-level IT staff when necessary
Assist with system updates, patches, and routine maintenance
Maintain inventory of IT equipment and assets
Participate in an on-call rotation to provide after-hours support as needed
Travel to various company locations to provide onsite support as required
Assist in all aspects of hospital wide information systems and communications systems
Maintain hospital wide information systems and communications systems
Assist Information Technology Support Technicians as needed
Assist Information Technology Director as needed