IT Systems Administrator
About The Position
The IT Systems Administrator supports the organization’s IT department by working with IT leadership to support, install, administer, and optimize applications, systems, hardware, software, and services. Areas include application and file servers, Active Directory, DNS/DHCP, printing, and information security, including SSO. The role helps ensure technological systems operate smoothly and securely and supports IT systems and security efficiencies for end users while delivering service. It reports directly to the IT Systems Engineer. The position assists with incidents and service requests according to IT policies and procedures and service-level agreements. It oversees daily service desk operations, monitors service performance, and collaborates with service providers and IT management. Off-hours work during scheduled maintenance or service disruptions, as well as weekend coverage, is required.
Requirements
- Bachelor’s degree in Computer Science or Management Information Systems (MIS) required; alternatively, 1–3 years of relevant experience is acceptable.
- 1–3 years of hands-on experience in network and PC troubleshooting and resolution.
- Solid understanding of TCP/IP and networking concepts.
- Ability to manage existing infrastructure to ensure uninterrupted 24/7/365 operation.
- Capability to engineer server, storage, and other shared infrastructure services.
- Proficiency in troubleshooting, investigating, and researching hardware, software, and network operating systems.
- Experience monitoring KPIs to evaluate service desk performance and identify improvement opportunities.
- Ability to obtain and maintain licenses and/or certifications required by local gaming regulations.
- Able to work off-hours during scheduled maintenance windows or service disruptions and provide weekend coverage.
- Able to sit for prolonged periods while working at a desk and on a computer.
- Must be able to lift 25+ pounds.
Responsibilities
- Support, install, administer, and optimize applications, systems, hardware, software, and services, including application and file servers, Active Directory, DNS/DHCP, printing, and information security such as SSO.
- Assist the IT team with incident and service request resolution in accordance with policies, procedures, and service-level agreements.
- Oversee daily service desk operations, including incident resolution, service requests, and user support.
- Monitor service desk KPIs, evaluate performance, and identify opportunities for improvement.
- Ensure adherence to service desk policies, procedures, and best practices.
- Prioritize and delegate tasks to support prompt resolution of incidents and service requests.
- Troubleshoot and document complex technical issues and customer complaints, addressing them promptly.
- Collaborate with service providers to ensure service quality and SLA compliance.
- Provide regular reports and updates to IT management on service performance, ongoing issues, and strategic initiatives.
- Manage existing infrastructure to support uninterrupted 24/7/365 operation.
- Engineer server, storage, and other shared infrastructure services.
- Monitor and maintain servers, desktops, laptops, mobile devices, Wi-Fi networks, and corporate telephony, and take corrective action as needed.
- Align infrastructure services with mission-critical technology services under IT management.
Benefits
- Medical, dental, and vision coverage.
- Matches 50% of the employee’s contribution, up to 4% of eligible contribution.
- Educational tuition reimbursement.
- Paid time off.
- Ventra program and EAP programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
