IT Systems Access Coordinator

CrossCountry Mortgage•Cleveland, OH

About The Position

The IT System Access Coordinator is responsible for the day-to-day administration of user accounts and access levels for internal and 3rd party systems across the organization. This role will interact with all levels of the organization and requires excellent organizational, clerical, and time management skills. The IT System Access Coordinator will work closely with IT, Human Resources, Legal, and other departments to create and maintain user profiles, position templates, and onboarding/termination workflows. This role also is responsible for general clerical and secretarial tasks within the IT department.

Requirements

Ability to multi-task, prioritize, and meet service level agreements.
Exceptional customer service skills.
Experience with Microsoft Word, Excel, Outlook, and PowerPoint.
Associate degree, high school diploma or equivalent with 2 years’ experience as an administrative assistant, secretary, HR administrator, IT user account administration, or similar clerical/administrative role.
No prior IT experience is necessary, but candidates should be comfortable with general technology and computer usage in an office setting.

Nice To Haves

Mortgage industry experience, preferred.
Human Resources administration experience, preferred.
Active Directory familiarity, preferred.
Technical writing experience, preferred.
Experience conducting training sessions, preferred.

Responsibilities

Create and maintain user accounts, user profiles, group memberships, and user permissions in internal and external systems, applications, and websites.
Use and maintain checklist for all job positions to setup, modify, and terminate user accounts.
Collaborate with HR, Finance, Licensing, and other IT staff to determine requirements for new job positions, contractors, and 3rd party vendors.
Maintain new hire, job change, and termination SLAs and workflows.
General office activities like filing, printing, collating, ordering, answering phones, and other miscellaneous activities.
Handle support requests related to user accounts and access like resetting passwords, unlocking accounts, and troubleshooting permission problems.
Tracking and documentation of tasks, activities, and time spent within the ticketing system.
Other duties as assigned.