IT System Administrator

TMNA Services•Bala Cynwyd, PA

About The Position

Responsible for the reliable, secure, and efficient provisioning, configuration, operation, automation, and lifecycle management of enterprise infrastructure, including on-premises, cloud, virtualized, and hybrid systems. Supports modern operating systems, middleware, platforms, and business applications while promoting security, resiliency, standardization, and continuous improvement.

Requirements

2+ years of experience in IT infrastructure, server administration, cloud or hybrid platform support, and enterprise operations
Strong knowledge of virtualization, VMware, Microsoft Azure, Microsoft 365, cloud infrastructure, identity services, networking fundamentals, and related enterprise platforms
Experience with scripting, automation, infrastructure-as-code concepts, monitoring tools, PowerShell, and Python preferred
Experience supporting security patching, vulnerability management, endpoint/server hardening, backup and recovery, and operational resiliency practices
Excellent written and oral communication skills, including the ability to explain technical risks, incidents, and recommendations to technical and non-technical audiences
Excellent problem-solving, analytical, and troubleshooting skills with a focus on root cause, prevention, and continuous improvement
Excellent organization skills with the ability to manage competing operational work, project tasks, maintenance windows, and urgent support needs
Strong ability to build effective relationships with cross-functional technology teams, business stakeholders, vendors, and service providers
Experience documenting technical standards, operational procedures, business requirements, functional specifications, and support handoff materials
Demonstrated security-minded approach to infrastructure administration, access management, patching, incident response, and compliance-related activities
Knowledge of organizational priorities, governance, risk management, change control, and communication channels; ability to navigate formal and informal decision-making processes with guidance
Knowledge and understanding of business processes, technology dependencies, security expectations, service availability needs, and operational risk in the context of the company’s business
Knowledge of current infrastructure trends, including cloud adoption, hybrid management, automation, monitoring, endpoint/server security, identity and access management, and resiliency planning
Strong customer service orientation toward business units and technology partners requiring consultation, support, and accurate technical guidance
Strong project and change management skills, including planning, organizing, monitoring, coordinating resources, and executing work within approved maintenance windows and deadlines
Strong interpersonal relationship-building skills; able to work constructively and collaboratively with infrastructure, security, application, service desk, vendor, and business teams
Strong analytical ability with the capability to identify root causes, assess risk, evaluate options, and recommend practical, supportable solutions
Ability to use automation, scripting, monitoring, and standard operating procedures to improve consistency, reliability, and operational efficiency

Nice To Haves

Microsoft Professional Certification and Linux (in at least two core technologies) preferred

Responsibilities

Installs, configures, maintains, and supports server operating systems and infrastructure platforms across on-premises, virtualized, cloud, and hybrid environments.
Coordinates security patching, system upgrades, vulnerability remediation, and lifecycle management activities.
Implements and maintains automation, scripting, monitoring, and configuration management practices to improve reliability, reduce manual effort, and support consistent system builds and operational processes.
Administers and supports Microsoft Exchange, Exchange Online, and related messaging services, including mail flow, transport rules, shared mailboxes, retention policies, message tracing, and hybrid connectivity as applicable.
Evaluates, troubleshoots, and resolves operating system, hardware, network, cloud, storage, and platform-related issues, coordinating with internal teams, vendors, and stakeholders as needed.
Maintains backup, recovery, disaster recovery, and business continuity processes to protect data, minimize downtime, and support recovery objectives.
Monitors system health, performance, capacity, security posture, and availability using modern observability and alerting tools; recommends improvements based on trends, risks, and operational needs.
Provides technical support, incident response, root-cause analysis, documentation, and knowledge transfer for infrastructure services and related business applications.