IT System Administrator

FirstKey Homes•Atlanta, GA

1d•Hybrid

About The Position

The Systems Administrator will ensure that FirstKey Homes’ IT infrastructure is optimized, maintained and secured. This role will analyze infrastructure needs, coordinate the implementation of solutions and equipment, monitor systems and networks and troubleshoot matters to ensure performance optimization and security.

Requirements

Bachelor’s degree in Computer Science, Information Technology or equivalent work experience and/or education.
Understanding of Patch Management for Endpoints and Servers.
Understanding of DR practices, specifically within Azure (Backup, Site Recovery).
Experience delivering compliance metrics (% to target).
Active Directory – Group Policy, AD U&C, DNS, DHCP.
Minimum 2-years’ experience as a Systems Administrator, Desktop Support Engineer or similar role.
High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Hands-on experience with Windows(10,11, Server2016,2019)/Mac OS environments.
Computers— Knowledge of computer/server hardware and software, including applications.
Proficiency with troubleshooting technical issues of various levels.
Skilled in communicating with non-technical users and management.
Active Listening
Active Learning
Critical Thinking
Complex Problem Solving
Troubleshooting
Systems Analysis
Service Orientation
Time Management
Speaking
Writing
Attention to Detail
Dependability
Cooperation
Stress Tolerance
Adaptability/Flexibility

Nice To Haves

Certification in Microsoft or similar technologies.
Experience working in property management, real estate or similar industry.
Experience working in fast pace, high-growth company.
Hands-on experience in Business Continuity planning.
Hands-on experience in application integrations, such as SSO.
Direct experience drafting policies in various IT operational topics.
Hands-on experience in performing migrations, such as moving a workload into Azure.
Experience in configuring and managing advanced backup platforms (Synology, Veeam, etc.).

Responsibilities

Assists in the maintenance and optimization of company Workstations and various infrastructure.
Assists in endpoint management and patch management of Workstations.
Leverages tools to deploy patches and applications to endpoints.
Assess system performance and availability and recommend improvements.
Use various monitoring, logging and performance tools to verify high system performance and availability within a 24x7 environment.
Note issues with performance & availability and draft proposals for Leadership on steps to rectify.
Assists in management of system images (Golden Images) and troubleshooting imaging system issues.
Perform installations, upgrades and configurations of various hardware and software platforms.
Perform user-level-support in FKH’s Azure Virtual Desktop VDI environments.
Assist in supporting Telecom needs.
Ensure data is handled, transferred, or processed according to legal and company guidelines.
Provide escalated support and guidance to IT Support Team when necessary.
Assist in developing IT policies and practices.
Work with Cybersecurity team to monitor and rectify vulnerabilities (vulnerability management).
Understanding of basic Networking principles.
Work alongside team-members to complete office moves and deployment of equipment to field offices.