IT System Administrator
About The Position
Our Systems Administrators support Microsoft server and network technologies and provide Tier 3 escalation support. This includes monitoring network performance, identifying root-cause issues and resolving them, providing server, network and desktop/application support to clients and your team, and assisting the team with specific client projects as required. The role involves supporting Microsoft Windows server and network technologies, managing and troubleshooting on-premise and cloud environments, maintaining network configurations, assessing and resolving network performance issues, monitoring performance of Windows server and server applications, providing Tier 3 desktop and application support, producing and maintaining technical documentation, and organizing and executing desktop projects.
Requirements
- Bachelor’s Degree, business related field preferred, or equivalent experience.
- 5+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows-based network environment.
- Microsoft Windows Server (latest OS) and Exchange Server (or enterprise mail systems).
- Worked with the O365 ecosystem.
- Azure ecosystem.
- Active Directory, Group Policy.
- All current Microsoft Desktop Operating Systems.
- Experience with XenApp/RDS or other VDI technologies.
- Experience with LAN and WAN technology and firewalls required, including but not limited to Cisco, Meraki, Fortinet, Aruba.
- Extensive hands-on experience with Windows Server and Exchange, including maintenance and support.
- Microsoft Certified Professional Status (MCSE or MCITP).
- Strong communication skills both verbal and written.
- Excellent customer service skills.
- Valid driver’s license and insurance with reliable transportation.
- Drug-free and non-smoker. Smoking is prohibited at all client sites and iVenture offices.
- Flexibility to accommodate after-hours and weekend client and team member needs.
- Participation in a 1-week 24x7 on-call backup rotation, approximately every 2-3 months.
Responsibilities
- Monitor network performance, identify root-cause issues and resolve.
- Provide server, network and desktop/application support to clients and your team.
- Assist the team with specific client projects as required.
- Support Microsoft Windows server and network technologies.
- Management and troubleshooting of on premise and cloud environments.
- Maintain network configurations and assess and resolve network performance issues (internet bandwidth problems, ISP issues and firewall/router issues).
- Monitor performance of Windows server and server applications, identify root-cause and resolve issues.
- Provide Tier 3 desktop and application support including line of business application support and hosted application support.
- Produce and maintain detailed technical and training documentation.
- Organize and execute desktop projects, ranging from 1 day – 2 weeks.
Benefits
- WFH Flexibility
- Focus on Work/Life Balance
- 4% 401K match
- Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
- Comprehensive benefits package which includes paid life insurance and paid long term disability.
- Peerfit membership - providing free sessions at local gyms and studios.
- Paid Maternity, Paternity, and foster leave
- Quarterly employee/family outings
- Career path road mapping
- $200 spend in our iVenture Company Store on your anniversary year with us!
- Real Culture initiatives and recognition, not just pizza parties
- 360-degree feedback.
- Mileage reimbursement
- Super cool technology – virtual lab, paid certifications, and training days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
