IT System Administrator

iVenture Solutions • Jacksonville, FL

2d • Hybrid

About The Position

Our Systems Administrators support Microsoft server and network technologies and provide Tier 3 escalation support. This includes monitoring network performance, identifying root-cause issues and resolving them. They provide server, network, and desktop/application support to clients and their team, and assist with specific client projects as required. The role involves supporting Microsoft Windows server and network technologies, management and troubleshooting of on-premise and cloud environments, maintaining network configurations, assessing and resolving network performance issues, monitoring Windows server and application performance, and providing Tier 3 desktop and application support. Additionally, the role requires producing and maintaining technical documentation and organizing and executing desktop projects.

Requirements

• Bachelor’s Degree, business related field preferred, or equivalent experience
• 5+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows-based network environment
• Microsoft Windows Server (latest OS) and Exchange Server (or enterprise mail systems)
• Worked with the O365 ecosystem
• Azure ecosystem
• Active Directory, Group Policy
• All current Microsoft Desktop Operating Systems
• Experience with XenApp/RDS or other VDI technologies
• Experience with LAN and WAN technology and firewalls required, including but not limited to… Cisco Meraki Fortinet Aruba
• Extensive hands-on experience with Windows Server and Exchange, including maintenance and support
• Microsoft Certified Professional Status (MCSE or MCITP)
• Strong communication skills both verbal and written
• Excellent customer service skills
• Valid driver’s license and insurance with reliable transportation
• Drug-free and non-smoker
• Flexibility to accommodate after-hours and weekend client and team member needs
• Participation in a 1-week 24x7 on-call backup rotation, approximately every 2-3 months

Responsibilities

• Support Microsoft Windows server and network technologies
• Management and troubleshooting of on premise and cloud environments
• Maintain network configurations and assess and resolve network performance issues (internet bandwidth problems, ISP issues and firewall/router issues)
• Monitor performance of Windows server and server applications, identify root-cause and resolve issues
• Provide Tier 3 desktop and application support including line of business application support and hosted application support
• Produce and maintain detailed technical and training documentation
• Organize and execute desktop projects, ranging from 1 day – 2 weeks

Benefits

• WFH Flexibility
• Focus on Work/Life Balance
• 4% match on 401K
• Paid Time Off (3 weeks for first year, 4 weeks on second year)
• Comprehensive benefits package including paid life insurance and paid long term disability
• Peerfit membership
• Paid Maternity, Paternity, and foster leave
• Quarterly employee/family outings
• Career path road mapping
• $200 spend in our iVenture Company Store on your anniversary year
• Real Culture initiatives and recognition
• 360-degree feedback
• Mileage reimbursement
• Virtual lab
• Paid certifications
• Training days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level