IT System Administration

Loggerhead•Tampa, FL

1d•Hybrid

About The Position

As an IT Systems Administrator, you will support the enterprise platforms and day-to-day IT services that keep our hybrid workforce connected and productive. You will help manage Microsoft 365, Intune, HubSpot CRM, and Five9 Contact Center while serving as a key first point of contact for incoming IT requests. This role is a great fit for an experienced IT professional who enjoys solving problems, communicating clearly, taking ownership, and improving systems and support processes in a remote-first, contact center-focused environment where responsiveness and reliability matter.

Requirements

3+ years of experience in IT support or system administration
Hands-on experience with Microsoft 365 tenant administration
Experience with endpoint/device management (Intune or similar MDM)
Experience with Help Desk or ticketing systems
Experience supporting a remote workforce
Demonstrated ability to troubleshoot complex issues and drive resolution
Strong verbal and written communication skills, including the ability to clearly explain issues and present solutions
Self-motivated with the ability to work independently and manage competing priorities
Willingness to support evenings and weekends as business needs require

Nice To Haves

Experience with HubSpot CRM or similar platforms
Exposure to contact center solutions (Five9 or equivalent)
Familiarity with identity and access management concepts (MFA, SSO, RBAC)
Interest or experience in cloud technologies (Azure), DevOps, or automation
Relevant certifications (Microsoft, CompTIA, or equivalent)

Responsibilities

Deliver a high-quality, employee-focused support experience with strong responsiveness expectations
Triage, categorize, and prioritize tickets; resolve issues efficiently
Escalate requests to appropriate teams while maintaining ownership through resolution
Provide technical support for a primarily remote user base, including VPN, identity, endpoint, collaboration and connectivity issues
Troubleshoot connectivity, device compliance, authentication (MFA), and performance issues
Ensure users are properly configured for secure and efficient remote access across all enterprise systems
Troubleshoot hardware, software, access, and system-related issues across business platforms
Support both remote and in-office employees with consistent and professional experience
Communicate clearly with users, ensuring transparency, follow-up, and issue resolution
Administer and support Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)
Manage Microsoft Intune for device enrollment, compliance, and policy management
Support HubSpot CRM administration (users, tickets, pipelines, workflows)
Perform system configuration and user provisioning, permissions, and system configuration
Perform advanced troubleshooting and remediation across supported platforms
Perform system and endpoint patching to maintain security and stability across a distributed environment
Maintain accurate inventory of remote devices, hardware, and software
Support audits and lifecycle tracking of IT assets
Provide support for contact center agents and operations, including login/access issues, call-handling disruptions, and system configuration
Troubleshoot issues impacting call availability, routing, agent state, and performance
Coordinate with internal teams and vendors when contact center issues impact business operations
Prioritize and respond to contact center-related issues with urgency due to direct business impact
Execute onboarding, role changes, and offboarding processes
Provision and manage user accounts across Microsoft 365, HubSpot, and Five9
Ensure new hires, especially remote and contact center users, are fully enabled on Day 1
Enforce access controls aligned with security and compliance standards
Diagnose recurring or complex issues and implement lasting fixes
Develop practical solutions to technical and operational challenges
Own issues from intake through resolution with clear follow-up
Identify and improve recurring remote user or contact center issues
Build deep expertise in enterprise systems over time (M365, Intune, HubSpot, and Five9)
Identify opportunities for process improvement, automation, and operational efficiency
Support workflow enhancements, integrations, and reporting initiatives
Contribute to improving IT service delivery and remote support maturity
Create and maintain SOPs, knowledge base articles, and troubleshooting guides
Document common remote support scenarios and contact center workflows
Share knowledge across the IT team to strengthen support capabilities