IT System Admin Journey
About The Position
The IT System Admin - Journey position provides system administration for agency and enterprise applications, including planning, analysis, design, development and configuration, testing, change management, user acceptance, training, and maintenance. The role supports enterprise applications used by state agencies, municipalities, higher education, and other public-sector customers. The position provides leadership, guidance, and direction on complex technical issues involving client applications and systems, customer issues, and incident resolution. It conducts consultation, analysis, design, configuration, quality assurance, troubleshooting, and issue resolution, and uses advanced technical and senior-level knowledge to analyze, configure, test, and implement requested changes, updates, and enhancements, including changes affecting integration with other systems. The role is hybrid, with in-office attendance as needed, and does not provide immigration sponsorship.
Requirements
- Meet one of the following education and experience options: five years of information technology experience involving consulting, analysis, design, configuration, installation, troubleshooting, and maintenance of software applications and systems, project direction, or customer/technical support; or an associate degree or equivalent two years of vocational training in a technical field plus three years of experience configuring a complex environment, system, or application, creating project technical documentation and workplans, and gathering requirements and developing implementation plans; or a bachelor's degree in computer science, information systems, or a related technical/business discipline plus one year of experience configuring and installing complicated applications or systems. Education may substitute for years of required experience.
- At least three years of full-lifecycle application development experience, including design, documentation, development, testing, deployment, and support.
- Ability to complete a high volume of work at a rapid pace without sacrificing accuracy.
- At least three years of experience solving complex problems using advanced troubleshooting skills and tools to create custom solutions.
- Ability to develop system interfaces and portals using HTML, C#, .NET, and XML.
- Ability to work with multiple IT teams within the agency and other organizations to resolve problems, develop system requirements based on user and computing environments, and evaluate the impacts of enhancements.
- Three years of direct customer-support experience within the last four years, translating technical issues into plain language and using excellent verbal and written communication skills.
- Successfully pass a criminal background check.
- Provide a letter of interest, current resume, and at least three professional references with current contact information as part of the application.
Nice To Haves
- Ability to accurately consult, analyze, diagnose, and solve complex problems with multiple possible causes.
- Ability to clearly communicate technical problems and solutions verbally and in writing, using plain language for nontechnical staff and management.
- Ability to use active listening and curious questions to understand a customer's problem or request fully.
- Willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and work approaches.
- Ability to understand customer, coworker, and community needs and experiences, identify barriers to access and participation, and provide respectful, timely, and effective support.
Responsibilities
- Provide quality application and system solutions that support business functions for agency, statewide agency, external, enterprise application, and public-sector customers.
- Perform root-cause analysis.
- Analyze system changes using advanced technical skills.
- Engineer technical solutions.
- Administer and configure systems.
- Apply complex problem-solving skills.
- Deliver system changes and enhancements.
- Perform quality-control analysis.
- Ensure systems are current, stable, and secure.
- Manage competing customer priorities.
- Optimize, enhance, and administer SaaS and COTS systems.
- Create system design and technical-support documentation for technicians and users.
- Develop system-support documentation.
- Create and maintain technical-design documentation and historical system documentation.
- Create system procedures and processes.
- Improve and maintain personal and team skills, technical skills, and knowledge of the current environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
