IT Business Analyst - Journey

State of Washington•Thurston County – Tumwater, WA

2d•Hybrid

About The Position

The Department of Revenue Information Services Division is seeking a full-time, permanent IT Business Analyst. This role requires an experienced professional who can independently assume the business analyst role on IT projects. The ideal candidate is a self-starter, an effective communicator, and possesses exceptional attention to detail. Revenue is a dynamic learning organization that values diverse perspectives and offers a remarkable work-life balance with supportive leadership and talented colleagues. The agency is committed to employing and serving people of all backgrounds. A generous benefits package is offered, including defined benefit retirement plans, health, dental, and vision coverage, and deferred compensation plans. As a public service employee, eligibility for student loan forgiveness may also apply. This position offers telework flexibility, with the duty station in Tumwater, Washington. The successful candidate must be willing to travel to the office for key meetings or as operational needs require. Details regarding teleworking will be discussed during the interview process.

Requirements

Demonstrated ability to elicit, analyze, validate, and document business and technical requirements through customer consultations, requirement-gathering workshops, and producing structured deliverables like use cases, process flows, and user stories.
Proven ability to analyze complex business processes and IT systems to determine current and future states, supported by experience creating context diagrams, decision tables, process documentation, and other analytical tools.
Demonstrated skill in translating technical concepts into clear, customer-friendly language, serving as a communication bridge between developers, testers, and business users.
Progressive experience applying business analysis methodologies and best practices, including structured elicitation techniques, requirements management processes, and change control approaches in complex IT environments.
Demonstrated ability to support IT project planning and delivery by providing accurate work estimates, contributing to project scoping, communicating risks and impacts, and reporting status.
Proven ability to review, analyze, and process IT work requests by determining clarity, completeness, and appropriate request type.
Demonstrated ability to analyze proposed legislation for potential IT impacts.
Proven ability to participate in testing and validation of system requirements.
Demonstrated ability to lead training sessions and support process improvement efforts.
Proven ability to manage multiple assignments and competing priorities in a remote or hybrid work environment.
Equity Competencies: Ability to take action to learn and grow, meet the needs of others, and use an equitable and inclusive approach.

Nice To Haves

Customer-service oriented; ability to maintain positive and productive working relationships.
Strong self-management and organization skills with the ability to successfully manage multiple tasks.
Experience with Agile methods and supporting practices such as Scrum.
Business Analyst professional certification.
Lean Green Belt/other certification.
Business or IT Process development experience.
Knowledge of enterprise level systems, both internally hosted and cloud hosted.
Customer Relationship Management (CRM) experience.
Knowledge and experience using the business analysis methodology based on the International Institute of Business Analysis, Business Analysis Body of Knowledge (BABOK®) Guide and Standards.
Desire and actions to expand skills through continuous education and/or independent study.

Responsibilities

Works with internal and external customers to understand business needs and translate them into clear, testable requirements.
Acts as a key connection between customers and Information Technology, facilitating collaboration among customers, architecture, and operations to design, modify, or replace technology solutions and services.
Uses advanced facilitation skills and business analysis techniques when working with complex, high-value/high-risk technology solutions and services.
Conducts presentations, demonstrations, and facilitates discussions in large and small groups with diverse customers and stakeholders.
Elicits and analyzes requirements using advanced business analysis techniques, translating information into diagrams, functional, nonfunctional, and technical requirements.
Communicates requirements and other information to customers, architects, testers, developers, project management staff, vendors, contractors, and agency leadership using excellent verbal and written communication skills.
Collects, assembles, analyzes, evaluates, and reports data to inform other technologists of business needs.
Contributes to continuous process improvements for the overall software development lifecycle.
Supports IT project planning and delivery by providing accurate work estimates, contributing to project scoping, communicating risks and impacts, and reporting status.
Reviews, analyzes, and processes IT work requests, determining clarity, completeness, and appropriate request type, coordinating with business customers and IS managers for routing and prioritization.
Analyzes proposed legislation for potential IT impacts, interpreting legislative language, consulting with IS and business partners, preparing impact statements, and meeting tight deadlines.
Participates in testing and validation of system requirements by preparing test cases, clarifying requirement-related questions, supporting usability activities, and demonstrating prototypes.
Leads training sessions and supports process improvement efforts by educating business users, facilitating meetings, and contributing to continuous improvement initiatives.
Manages multiple assignments and competing priorities in a remote or hybrid work environment, organizing work independently, meeting deadlines, maintaining documentation, and traveling to DOR sites as needed.