IT Business Analyst-Journey: Project/Hybrid

State of Washington•Multiple Locations Statewide, WA

1d•Hybrid

About The Position

This is a project position that has an anticipated end date of June 2027. This position is scheduled for telework but may need to report to the office in Olympia, WA a few times a year. The ideal candidate for the IT Business Analyst Journey position is an experienced professional with a passion for creating people-centered, accessible products and services that align with the Leave & Care Division’s Paid Leave program. They will have a strong ability to collaborate with both internal and external stakeholders to analyze and document technical solutions in an agile environment that meet diverse business needs. By eliciting and defining business requirements, identifying and analyzing business processes, and maintaining comprehensive system documentation, this candidate will contribute significantly to the customer experience and the program’s continued development. In this role, the ideal candidate will demonstrate expertise in researching and documenting business requirements for complex technology implementations. They will have exceptional analytical and communication skills, enabling them to define technical specifications and propose solutions in partnership with business and technology teams. A commitment to supporting software engineers and testers throughout the development cycle is essential, ensuring that system features and functionalities are realized effectively. As a key member of the Leave and Care Product Team, this candidate will play a pivotal role in advancing the services offered by the Paid Leave program. Embedded in a dynamic Scrum Team, the candidate will excel in fostering collaboration and actively participating in ceremonies such as daily stand-ups, story refinements, and sprint alignments. They will possess adaptability and problem-solving skills, serving as the first point of contact for clarifications during software development.

Requirements

8 years of experience of IT experience performing business and systems analysis, system requirement definition, and/or system documentation OR an Associates degree in Information Technology or related field and 6 years of the above experience OR a Bachelor’s Degree in Information Technology in Information Technology or related field and 5 year of the above experience OR a combination of education and experience equal to 8 years
Demonstrated experience troubleshooting malfunctions and failures of highly complex applications and systems and participating in defining mitigation and resolution strategies
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check

Responsibilities

Conduct intensive, in-depth systems analysis for development of the state’s Paid Leave program.
Independently decide the best approach to conduct analysis activities
Analyzing current and desired state of the system, including identifying dependencies, risks and gaps
Mapping the sequential flow of work or activities to demonstrate how work is carried out including identifying and analyzing data inputs and outputs of program systems
Perform business and technical requirements definition.
Documenting business requirements while working with multiple stakeholders and subject matter experts using an incremental and iterative approach (Agile methodology)
Translating business and functional requirements into the backlog, including acceptance criteria, assumptions, technical requirements and other specification documentation in Azure DevOps
Working with product manager(s) to prioritize requirements to ensure business needs are met
Support Leave & Care Division staff
Providing orientation to and answering questions about Paid Leave tools and processes, documentation guidelines
Explaining these tools, processes and technologies in terms easily understood by nontechnical staff
Collaborating with product manager(s) and team members to define and deliver required project scope