IT Business Analyst

SYSTEMTEC•Spartanburg, SC

11h•Onsite

About The Position

SYSTEMTEC is seeking a Business Analyst for a on-site opportunity for candidates in Spartanburg, SC. Candidate will lead discovery and business analysis activities for a large-scale IT documentation recovery initiative, working with technical teams and organizational stakeholders to capture critical knowledge and operational processes. The role will identify documentation gaps, map current-state workflows and technology dependencies, and create structured analysis that strengthens cybersecurity, continuity, knowledge transfer, and long-term documentation governance.

Requirements

Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
Bachelor's degree in Information Technology, Information Systems, Business, or a related field, or equivalent relevant professional experience.
10+ years of demonstrated business analysis experience within complex IT or technology environments.
Strong requirements elicitation, interviewing, facilitation, and stakeholder-management capabilities.
Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, and SharePoint.
Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
Experience collaborating with technical subject-matter experts across infrastructure, applications, service delivery, cybersecurity, or related IT disciplines.
Ability to analyze current-state processes, workflows, dependencies, roles, handoffs, risks, and operational gaps.
Experience gathering, organizing, validating, and prioritizing requirements for SOPs, runbooks, knowledge articles, system documentation, or recovery materials.
Strong documentation, communication, organization, and facilitation skills, with the ability to translate complex technical knowledge into clear and structured information.

Nice To Haves

CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.
Experience supporting documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
Experience with SharePoint-based documentation repositories, governance, and content organization.
Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
Experience working in government or another highly regulated environment.

Responsibilities

Lead interviews, discovery sessions, and workshops with IT personnel, subject-matter experts, and organizational stakeholders to capture operational knowledge and requirements.
Conduct an inventory and assessment of existing technical, operational, security, application, infrastructure, system, and recovery documentation.
Analyze and document current-state processes, workflows, data/process flows, roles, dependencies, handoffs, pain points, and areas requiring improvement or standardization.
Develop process maps, diagrams, inventories, matrices, and other analytical deliverables using Microsoft Visio and Microsoft 365.
Identify documentation gaps, knowledge dependencies, process risks, inconsistencies, and opportunities to strengthen operational resilience.
Organize and prioritize documentation needs, maintain project tracking and dependencies, and collaborate with technical writers and IT leadership to validate and establish sustainable documentation standards and governance.