IT Support

Stanbridge University•Irvine, CA

1d•Onsite

About The Position

Stanbridge University is seeking a skilled, service-oriented End-User Desktop Support Technician to provide responsive, hands-on technical support to faculty, staff, and students across the university environment. This position serves as a frontline resource for desktop, classroom, audiovisual, hardware, software, and connectivity support while helping ensure reliable day-to-day technology operations across campus. This is a highly hands-on position that combines traditional end-user support with technology deployment, equipment installation, cabling, classroom and office setup, audiovisual support, and facility technology projects. The successful candidate will be comfortable moving between troubleshooting at a workstation and physically installing or relocating technology equipment. The ideal candidate is technically capable, dependable, customer-focused, and willing to take ownership of both routine support requests and the physical work required to maintain and deploy technology throughout a university campus.

Requirements

1–2 years of hands-on desktop support, help desk, technical support, end-user computing, or comparable IT experience preferred.
Strong working knowledge of Windows 10/11 operating systems.
Proficiency with Microsoft 365 , including Outlook, Word, PowerPoint, and Excel.
Experience troubleshooting desktop and laptop hardware, peripherals, operating systems, and common business applications.
Familiarity with Microsoft Active Directory , including basic user and computer account administration.
Experience supporting common hardware platforms, including Dell, Lenovo, and Chromebooks .
Working knowledge of TCP/IP, IP addressing, wired and wireless connectivity, and basic network troubleshooting.
Familiarity with Google Workspace/Google Admin, Chrome OS, Zoom, and Box preferred.
Experience with Windows Deployment Services (WDS) or comparable device imaging and deployment technologies preferred.
Experience with classroom technology, audiovisual systems, cameras, cabling, or workstation deployments is preferred.
CompTIA A+ , Network+ , or comparable technical certifications preferred; equivalent practical experience will be considered.
Strong analytical, diagnostic, and problem-solving skills.
Ability to prioritize multiple support requests and manage incidents through resolution.
Strong written and verbal communication skills with a demonstrated commitment to customer service.
Ability to explain technical information clearly and professionally to users with varying levels of technical proficiency.
Ability to work collaboratively as part of an IT team while independently managing assigned responsibilities.
Ability and willingness to perform hands-on installation, deployment, cabling, equipment movement, and other physical technology support responsibilities.
Ability to work effectively in a fast-paced academic environment with changing priorities and frequent interruptions.

Nice To Haves

Familiarity with Google Workspace/Google Admin, Chrome OS, Zoom, and Box preferred.
Experience with Windows Deployment Services (WDS) or comparable device imaging and deployment technologies preferred.
Experience with classroom technology, audiovisual systems, cameras, cabling, or workstation deployments is preferred.
CompTIA A+ , Network+ , or comparable technical certifications preferred; equivalent practical experience will be considered.

Responsibilities

Provide timely, professional technical support to faculty, staff, and students through phone, email, support tickets, and in-person requests.
Install, configure, maintain, and troubleshoot desktop and laptop computers, monitors, docking stations, keyboards, mice, printers, phones, and other end-user peripherals.
Diagnose and resolve hardware, software, operating system, application, connectivity, and system-performance issues.
Support Windows 10/11 , Microsoft 365 applications, Google Workspace/Admin environments, Chrome OS, Zoom, Box, and other university-supported technology.
Troubleshoot basic network and connectivity issues, including TCP/IP, IP addressing, wired and wireless connectivity, and network-connected devices.
Deploy and maintain standardized Windows images using Windows Deployment Services (WDS) or comparable imaging and deployment technologies.
Perform hardware upgrades, replacements, and repairs, including memory installation, peripherals, workstation components, and other system enhancements.
Support Microsoft Active Directory functions related to user accounts, computer accounts, permissions, and basic access management.
Install, configure, deploy, relocate, and troubleshoot computers, monitors, printers, phones, audiovisual equipment, cameras, displays, and other technology equipment across university facilities.
Set up and support classroom audiovisual and instructional technology, including displays, presentation equipment, conferencing technology, cameras, and related systems.
Perform hands-on technology installation and infrastructure support, including running, routing, organizing, securing, labeling, and troubleshooting network, telephone, audiovisual, and other low-voltage cabling.
Assist with technology build-outs, office moves, classroom setups, workstation deployments, and new facility installations.
Set up and configure employee workstations, offices, classrooms, conference rooms, and other university spaces.
Assist with large-scale technology deployments and facility transitions, including equipment staging, unpacking, installation, testing, troubleshooting, inventory, cable management, and post-installation support.
Move, unpack, assemble, install, and organize computers, monitors, peripherals, cabling, and other technology equipment as required.
Assist with inventory management, equipment tracking, preparation, deployment, collection, and distribution of university technology assets.
Document incidents, troubleshooting steps, resolutions, equipment activity, and other support information in accordance with IT procedures.
Manage assigned incidents and service requests from initial intake through resolution or appropriate escalation.
Escalate complex technical issues to appropriate IT team members while maintaining clear communication with end users.
Maintain clean, organized, and safe technology workspaces, equipment storage areas, cabling installations, and deployment areas.
Collaborate with IT team members on technology deployments, upgrades, maintenance activities, campus projects, and other departmental initiatives.
Perform other related duties as assigned.