IT Support

SimSpace Corporation

1d • Remote

About The Position

SimSpace serves as an AI Proving Ground where organizations can confidently train, test, and outmaneuver adversaries in any environment. Trusted by allied governments, militaries, enterprises, and research institutions worldwide, SimSpace enables adaptive, AI-ready defenses that stay ahead of evolving threats. Founded in 2015 by experts from U.S. Cyber Command and MIT Lincoln Laboratory, the platform unifies training, testing, and validation in a realistic, live-fire simulation—helping teams evaluate security investments, optimize performance, and compress cyber readiness cycles from months to days. We are looking for a proactive, automation-minded IT Systems & Support Engineer based in Costa Rica to join our IT team. Working closely with the broader IT organization, this role helps co-own end-to-end technology operations across a global environment. This is a hands-on role that blends day-to-day employee support with systems engineering, SaaS governance, endpoint management, and workflow automation. The successful candidate will improve reliability and employee experience while reducing repetitive administrative work through well-designed processes, scripting, and integrations.

Requirements

• Strong bilingual proficiency in English and Spanish skills required across written, virtual, and in-person interactions
• 3+ years of experience in IT systems administration, IT operations, or infrastructure support in a cloud-forward environment.
• Hands-on experience configuring and administering Microsoft Intune and Addigy, or a comparable macOS management platform such as Jamf Pro.
• Demonstrated experience with SaaS operations, identity management, and SaaS governance tools such as Torii, BetterCloud, Okta, or Microsoft Entra ID.
• Strong ability to build practical automation using JavaScript/Node.js, PowerShell, Bash, REST APIs, or similar technologies for SaaS and IT-system integrations.
• Strong analytical skills and a bias toward identifying root causes and building permanent solutions rather than relying on temporary workarounds.

Nice To Haves

• Experience or interest in managing identity and access controls declaratively using tools and practices such as Terraform or GitOps.
• Experience integrating IT automation tools directly with HRIS platforms.
• Relevant platform certifications such as Addigy Certified Expert, Microsoft 365 / Entra ID, or Apple certifications.

Responsibilities

• Administer and maintain SaaS applications, software inventory, and license allocation using Torii and core platform-management tools.
• Audit application usage, manage access controls, and help enforce security baselines across the organization.
• Maintain, test, and deploy endpoint configurations, software updates, and security policies using Microsoft Intune for Windows and Addigy for macOS.
• Support reliable zero-touch provisioning through Autopilot and Apple Business Manager and maintain device-compliance baselines.
• Design, build, and maintain automated onboarding and offboarding workflows across HRIS, identity, and SaaS systems.
• Develop and maintain scripts and REST API integrations using technologies such as JavaScript/Node.js, PowerShell, and Bash to eliminate repetitive IT tasks.
• Co-own daily support requests and technical troubleshooting to ensure timely resolution and minimal disruption.
• Diagnose and resolve complex software, identity, hardware, and network issues while identifying opportunities for durable, automated fixes.
• Create and maintain clear IT documentation, runbooks, and self-service guides.
• Improve operating processes by identifying root causes, standardizing repeatable work, and reducing manual effort.

Benefits

• Private medical, dental, vision, and life benefits.
• Access to company-paid counseling, coaching, and resources for you and your family through Spring Health.
• Paid leave plans to support you and your loved ones during life’s most important moments.
• Equity stock options at hire, with annual performance-based grants—become an invested stakeholder in our shared success.
• Access a LinkedIn Learning membership to prioritize your personal and professional development.
• Monthly reimbursements for meaningful connections with teammates through our SocialSpace Community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed