IT Support
Medpace, Inc.•Cincinnati, OH
•Hybrid
About The Position
Due to our continued growth, we are in search of qualified and focused individuals for a vital role in our IT Support department. Our IT Support team provides both remote and onsite support to our global organization.
Requirements
- Bachelor's degree in Information Systems, Information Technology or other IT related field
- 1+ years of experience in a Help Desk or IT Support type role
- Experience with PC Equipment, Active Directory, Office 365, Adobe products, and other cloud-based applications a plus
Responsibilities
- User account administration for network, e-mail, and other applications
- Provide support to end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating systems, and office applications
- Research and resolve technical problems of equipment and software applications
- Respond to tickets, telephone calls, e-mails, and requests for technical support
- Document, track, and monitor problems to ensure timely resolutions
- Testing of new technology and applications
Benefits
- Competitive compensation programs that recognize and reward performance
- Comprehensive health, wellness, retirement, and PTO benefits
- Company-sponsored social events and intramural sports
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
