IT Support

AFMC•Little Rock, AR

1d•Remote

About The Position

Support the corporate information system in the maintenance of computer equipment and software. Installs, modifies, and repairs computer hardware and software. Provide technical assistance and relevant training and education of computer related functions to system users. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence Accountability, Respect, and Teamwork.

Requirements

One (1) year in a computer support role including the following areas: Windows Server and Desktop OS; Network Cabling, all hardware, and Home Router experience; Proficient in Windows OS, and proficient in MS Office.
Ability to maintain confidentiality.
Strong oral and written communication skills.
Customer Service Focused.
Ability to meet deadlines.
Attention to detail.
Flexibility.
Ability to work collaboratively and independently to achieve stated goals.
Initiative.
Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
Ability to multitask.
Ability to prioritize.
Strong organizational skills.
Problem solving skills.
Professionalism.
Ability to travel.
Time management skills.
Regular and punctual attendance.
Mobility, reaching, bending, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress, ability to make independent decisions and ability to travel.
Must be able to lift and transport up to 50 lbs.
Must be capable of performing the essential functions of this job, with or without reasonable accommodations.
Reliable, high-speed wireless internet service (Wi-Fi)

Nice To Haves

Active Directory Administration
Apple iOS
Cisco WebEx Meeting Platform
previous experience in a Helpdesk Support Role
Office 365 Administration

Responsibilities

Install computer hardware and software according to system and/or user specifications.
Maintain computer hardware and software and ensure optimum performance.
Clean, repair and replace equipment as needed.
Provide user support diagnosing problem and taking appropriate corrective action.
Document services performed in work order system.
Coordinate service with other internal and external service providers.
Instruct users in use of computer hardware and software.
Communicate system updates and application changes to users.
Prepare and submit reports as assigned or requested.
Communicate needs and requests to other team members as appropriate.
Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.
Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
Verify home internet connections for security purposes.
Create, Host, virtual webinars for internal and external stakeholders as requested.
Shadow IT Specialists as directed.
Additional duties as assigned.