IT Support – US

Cyera • New York, NY

3d • $90,000 - $100,000 • Hybrid

About The Position

We're hiring an IT Support professional to join our global IT team in NYC. This is a generalist role — you'll work hands-on across identity, endpoint management, SaaS administration, access provisioning, and AV in a modern, security-forward environment. We're not looking for someone who executes a checklist. We're looking for someone who gets curious about the systems they're working in, takes ownership of the problems they touch, and brings fresh thinking to how we serve our users.

Requirements

• 5+ years of IT support experience in a startup or fast-growth tech environment
• Strong proficiency in macOS — triage and troubleshooting without hand-holding
• Familiarity with Windows environments (we're primarily a Mac shop, but you'll encounter both)
• Experience navigating MDM platforms at the support and triage level — Jamf Pro preferred
• Working knowledge of Google Workspace, Slack, Zoom, Okta, and Office 365
• Familiarity with identity and access management concepts — provisioning/deprovisioning, SSO, directory basics
• Experience working within ITSM ticketing platforms and structured support workflows
• Working knowledge of networking fundamentals (DNS, DHCP, VPN)
• Excellent customer service skills and a genuine orientation toward serving end users — you are often the first in-person IT touchpoint for employees and new hires, and that first impression matters
• Strong ownership and accountability — you follow through, you close loops, and escalation means coordination, not handoff
• Clear, proactive communicator — you surface blockers, updates, and open items without being asked
• Based in NYC metro; able to work onsite 3–4 days per week

Nice To Haves

• Experience with scripting, automation, or workflow optimization
• Comfort with AI tools (Claude, ChatGPT, or similar) as a productivity multiplier — using them to do better, faster work
• Experience with endpoint security tooling (SentinelOne, CrowdStrike, or similar)
• Experience supporting distributed or international teams

Responsibilities

• Provide hands-on support for hardware, software, identity, and access issues across a distributed employee base
• Navigate managed device environments to triage and resolve endpoint issues on macOS and Windows — you need to understand how the system works, not just operate within it
• Support user lifecycle management: onboarding, offboarding, access provisioning, and device assignment
• Administer and support our core SaaS stack — Google Workspace, Slack, Zoom, Okta, and Office 365
• Provide support for conference room AV solutions (Neat, Polycom, Cisco) and ensure readiness for key internal events and executive meetings
• Triage and manage support requests through our ITSM platform — escalate when appropriate, maintain ownership through resolution, and close every loop
• Support asset coordination processes including device tracking and hardware logistics
• Coordinate with external vendors and service providers to resolve technical issues and service disruptions
• Contribute to documentation, runbooks, and internal knowledge base content — if you solved it once, document it so the team doesn't solve it again
• Identify gaps, surface patterns, and flag recurring issues to improve how IT operates — we treat support as a continuous improvement function, not a static one
• Bring creative problem-solving to the role — surface better approaches and help us raise the bar on the employee experience

Benefits

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed