IT Support

Ocean Breeze Waterpark•Virginia Beach, VA

10h

About The Position

This role involves providing essential IT support to users, ensuring the smooth operation of hardware, software, and network systems. Responsibilities include installation, maintenance, troubleshooting, and repair of various IT components. The position also requires inventory management, security monitoring, and user training. Maintaining open communication and positive working relationships with staff is crucial, as is supporting park applications, operating systems, and other software. The role may also involve other assigned duties and projects.

Requirements

Must be at least 18 years of age
Experience in the field of information systems
Computer skills including Microsoft Office, basic networking and POS concepts
A basic understanding of computer network cabling and network file and print services
Ability to prioritize tasks and efficiently manage time
Strong oral and written communications skills in English
Ability to respond effectively to inquiries or complaints
Ability to develop, maintain, and promote strong internal and external relationships
Ability to define problems, collect data, establish facts, and draw valid conclusions
Must be able to bend, lift, carry and perform other duties involved in installing and checking hardware

Responsibilities

Respond to user requests for support
Maintain and routinely service all hardware and software
Hardware, software, network and OS installations and repair
Troubleshoot software, hardware and network problems
Inventory computer and network hardware/software
Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses
Perform routine audits of all systems and all departments to investigate and repair any potential problems
Maintenance of phone systems (analog)
Provide training to users as they come aboard and/or new applications as they are inducted
Maintain open communication and positive working relationship with staff
Support Park Applications, Operating Systems, MS Office and other programs
Perform other duties/projects as assigned